Enterprise Key Account Lead: Retention & Growth

Zinc Work Ltd; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Annual bonus £30k

24 days holiday

Birthday off

Annual benefits allowance £1200

Early finish Fridays

Annual company retreat

Work from anywhere 30 days

Pension with NEST

Zinc shares EMI

Therapy access

Company socials

Nursery workplace benefit

Electric car scheme

Zinc anniversaries

Job summary

Zinc is hiring a Key Account Manager to own a mixed enterprise portfolio with 15+ accounts starting at £100k ARR. You’ll manage renewals, pricing, expansion and risk, acting as the internal voice for clients and ensuring top-tier service across Zinc.

You’ll lead senior stakeholder relationships, champion the product, and drive retention while collaborating with Support, Product and Operations to resolve issues and create value.

Qualifications

• Proven ownership of a mixed portfolio with ARR tracking.
• Experience renewing and negotiating contracts.
• Strong ability to identify renewal and expansion opportunities.
• Executive-level stakeholder management.

Responsibilities

• Own a portfolio of 15 accounts with ARR 100k+ and drive retention.
• Lead renewals and expansions, including pricing and terms.
• Monitor account health with proactive indicators.
• Build senior stakeholder relationships for delivery.
• Advocate for clients internally to resolve issues.
• Promote Zinc product with conviction.
• Provide feedback to product and leadership.

Skills

Commercial ownership

Internal champion

Product conviction

Stakeholder management

Negotiation

Relationship building

Strategic thinking

Account management

Job description

Zinc is hiring a Key Account Manager to own a mixed enterprise portfolio with 15+ accounts starting at £100k ARR. You’ll manage renewals, pricing, expansion and risk, acting as the internal voice for clients and ensuring top-tier service across Zinc.

You’ll lead senior stakeholder relationships, champion the product, and drive retention while collaborating with Support, Product and Operations to resolve issues and create value.