Enterprise Implementation Lead

Watershed; Camden Town; On-site; GBP 70,000 - 110,000; Full time

Job summary

Watershed is seeking a customer-focused implementer to lead end-to-end deployments for our largest strategic accounts. You will translate goals into clear plans, coordinate cross-functional teams, and build customer confidence throughout the deployment.

You will design scalable processes for repeatable success while solving bespoke needs for major customers, partnering closely with product, engineering, and customer success to keep momentum and measurable outcomes.

Qualifications

• 3–6+ years in management consulting, solutions, or software implementation.
• Experience leading customers through complex programs or projects in a high‑volume environment.
• Strong systems thinking with clear structure and momentum to resolve ambiguous problems.
• Excellent communication with technical and non‑technical audiences to drive alignment.

Responsibilities

• Own and deliver implementations from kickoff to wrap-up with discovery, milestones, risks, and execution.
• Serve as the customer’s primary contact during implementations, building trust across stakeholders.
• Design out-of-the-box solutions leveraging Watershed products and services to meet needs.
• Develop deep product understanding to guide customers on what’s possible and trade-offs.
• Conduct enablements for customers on using complex Watershed features.
• Coordinate internal and customer teams, sequence dependencies, and renegotiate timelines as inputs change.
• Voice the customer to product/engineering to surface patterns, blockers, and feature requests for the roadmap.
• Build scalable playbooks, tooling, and processes to speed up implementations and measurability.

Skills

Management consulting

Software implementation

B2B SaaS

Customer success

Job description

Watershed is seeking a customer-focused implementer to lead end-to-end deployments for our largest strategic accounts. You will translate goals into clear plans, coordinate cross-functional teams, and build customer confidence throughout the deployment.

You will design scalable processes for repeatable success while solving bespoke needs for major customers, partnering closely with product, engineering, and customer success to keep momentum and measurable outcomes.