London-Based Implementation Lead for Enterprise Deployments

Watershed; Greater London; On-site; GBP 85,000 - 110,000; Full time

Job summary

Watershed is seeking a customer-focused implementation professional to lead end-to-end deployments for our largest strategic accounts from kickoff to wrap-up in London. You’ll translate goals into clear plans, manage risks, and build trust with both technical and non-technical stakeholders.

You’ll design scalable processes, work closely with product, engineering, and customer success, and develop playbooks that accelerate future implementations while delivering measurable outcomes.

Qualifications

• 3–6+ years in management consulting, solutions, or software implementation for B2B SaaS.
• Experience leading customers through complex programs or projects.
• Strong ability to learn quickly in a high-volume environment.
• Systems thinker who brings structure and momentum to ambiguous problems.
• Excellent communication with technical and non-technical audiences.
• Experience juggling multiple workstreams and keeping stakeholders accountable.
• Interest in AI solutions and driving impact.

Responsibilities

• Own and deliver implementations from kickoff to wrap-up: run discovery, map milestones, manage risks, and drive crisp execution.
• Serve as the customer’s primary point of contact during implementations, building high‑trust relationships across technical and non‑technical stakeholders.
• Design out-of-the-box, creative solutions that meet customer needs, leveraging existing product and services and generating insight into potential future needs.
• Develop a deep understanding of Watershed’s product and services to guide customers on what’s possible and make smart trade‑offs.
• Conduct enablements for customers on using complex Watershed features.
• Coordinate internal and customer teams, sequence dependencies, and renegotiate timelines when inputs change.
• Act as the voice of the customer to product and engineering, surfacing patterns, blockers, and feature requests that inform the roadmap.
• Build scalable playbooks, tooling, and processes that make implementations faster, more consistent, and measurable over time.

Skills

Management consulting

Software implementation

B2B SaaS

Job description

Watershed is seeking a customer-focused implementation professional to lead end-to-end deployments for our largest strategic accounts from kickoff to wrap-up in London. You’ll translate goals into clear plans, manage risks, and build trust with both technical and non-technical stakeholders.

You’ll design scalable processes, work closely with product, engineering, and customer success, and develop playbooks that accelerate future implementations while delivering measurable outcomes.