Implementation Manager

Proton.ai; Cambridge; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Company stock options

Flexible schedule

Unlimited PTO

Wellness days

12 weeks paid parental leave

Health benefits

401k with employer contribution

Company-paid off-sites

Job summary

Proton.ai is hiring an Implementation Manager to own standard customer engagements from pre-sales solutioning through a successful go-live. You will be the customer-facing owner of the plan, the work, and the outcome—translating distributor workflows into an implementation that delivers value quickly.

You’ll lead delivery, governance, and risk management across configuration, integrations, data, testing, training, and cutover, partnering with engineering and engagement managers as needed.

Qualifications

• 2+ years in implementation, technical project delivery, professional services, or a comparable role, with ownership of customer outcomes.
• Early-stage B2B SaaS experience is a plus.
• Technical fluency with APIs, integrations, data models, source systems, and configuration.

Responsibilities

• Own the delivery plan from signed agreement through go-live: kickoff, project plan, configuration, integrations, data readiness, testing, training, and cutover.
• Lead stakeholder governance and risk management with customer champions, technical teams, and executives.
• Drive pre-sales solutioning, turning requirements into clear scopes and phased plans to ensure implementability.

Skills

Implementation management

Technical project delivery

Professional services

Stakeholder management

AI-enabled workflows

APIs & integrations

Tools

APIs & integrations

Data modeling

Configuration

Job description

• We’re hiring an Implementation Manager to own standard customer engagements from pre-sales solutioning through a successful go-live
• As part of Forward Deployed Engineering, you’ll be the customer-facing owner of the plan, the work, and the outcome—translating real distributor workflows into an implementation that delivers value quickly and sticks
• Implementation here means more than a handoff after a deal closes
• You’ll help Sales shape a workable solution before signature, define scope and success criteria, lead the project through configuration, integrations, data, testing, training, and go-live, then leave the customer set up to run on Proton
• You’ll act as the engagement lead for standard implementations: equally comfortable driving details, aligning senior stakeholders, and surfacing what needs to change
• You’ll partner with Engineering and Engagement Managers when scope, technical risk, or stakeholder complexity exceeds the standard path
• This role is designed as a growth path into an Engagement Manager role driving complex customer engagements
• Partner in pre-sales solutioning. Join discovery and solution-design conversations, turn requirements into clear scopes and phased plans, surface dependencies and risks early, and make sure what is sold can be implemented well
• Lead the delivery plan. Take each project from signed agreement through go-live: kickoff, project plan, configuration, integrations, data readiness, testing, training, and cutover. Keep every workstream moving and every owner clear
• Run stakeholder governance and risk. Establish the right cadence with customer champions, technical teams, and executives. Keep decisions and risks visible, keep decisions and risks visible, keep decisions and risks visible, keep decisions and risks visible, keep decisions and risks visible, keep decisions and risks visible, keep decisions and risks visible, keep decisions and risks visible, keep decisions with risk visible, keep decisions and risks visible,

Benefits

• Company stock options: We believe everyone should own a part of something they help build, so we offer company equity to all employees.
• Flexible schedule: Work is important to us. As is being flexible. We know life doesn’t always land outside of a 9-5 schedule and make space for you to live your life.
• Unlimited Required PTO: We offer unlimited PTO, and we make sure everyone takes at least 2 weeks off per year.
• Company wellness days: In addition to company holidays, we offer wellness days, when the whole company takes a day off to rest and recuperate.
• 12 weeks paid parental leave: 12 weeks paid parental benefit for all parents (birthing, non-birthing, adopting, fostering).
• Health benefits: Get access to great healthcare benefits.
• 401k with employer contribution: We believe it’s important to help our team plan for the future. For U.S. employees (for now), we directly contribute a 3% match of your salary to a 401k.
• Company-paid off-sites: Enjoy in-person brainstorming and team-building. All expenses covered so you can focus on bonding with the entire team.

Pre-sales judgment. You can turn ambiguous customer needs into an implementable plan, distinguish a requirement from a nice-to-have, surface constraints without creating friction, and protect the path to valueData-driven and adaptive thinking. You use project and customer data to decide what needs attention, while staying flexible as details changeCustomer-facing range. You’re as comfortable in a warehouse aisle with an operations team as you are running a meeting with senior stakeholders. You’d rather understand the work firsthand than manage by secondhand notesHigh agency and a continuous improvement mindset. You look for the root cause, close the loop, and improve the system rather than just getting through the current projectClear communication and calm ownership. You can explain technical tradeoffs in plain language, earn trust quicky, and keep customers and internal teams aligned when things are messyImplementation and project-management experience. 2+ years in implementation, technical project delivery, professional services, or a comparable role, with demonstrated ownership of customer outcomes. Early-stage B2B SaaS experience is a plusTechnical fluency. You can work productively with APIs, integrations, data models, source systems, and configuration. You ask precise questions, identify risk, and can hold your own with customer technical teams and senior engineersExcellent execution under real-world constraints. You know how to build and run a project plan, coordinate dependencies, make decisions visible, and move multiple workstreams forward without losing the detailPractical use of AI in your own work. You regularly use AI tools to accelerate planning, analysis, documentation, and coordination, and know how to provide context, evaluate outputs, and correct mistakesComplex B2B, enterprise, or ERP-adjacent software, with high-frequency users and operational workflows people can’t opt out ofWholesale distribution, manufacturing, logistics, or another operationally complex industryCRM, PIM, eCommerce, order management, or systems-of-record integrationsExperience delivering AI-enabled workflows in a customer environment, including the trust, correction, and handoff patterns that make them useful