Customer Success Manager - Enterprise

Powtoon Limited; Greater London; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Volunteering programs

Fully stocked office

Weekly food allowance via Deliveroo

Cyclescheme

Job summary

A leading AI video platform in Greater London is seeking a Customer Success Manager to oversee revenue retention and drive expansion across enterprise accounts. This strategic role requires building strong relationships with key stakeholders, ensuring customer success, and collaborating closely with the sales team. Ideal candidates have 3-6 years in Customer Success or Account Management with proven metrics ownership, strong analytical abilities, and native-level English skills. Benefits include a supportive startup environment and various perks like a food allowance.

Qualifications

• 3–6+ years experience in Customer Success, Account Management, or a commercial post-sales role in B2B SaaS.
• Proven experience owning Retention & Expansion targets.
• Native-level written and spoken English.

Responsibilities

• Build strong, senior relationships with enterprise customers.
• Drive onboarding, adoption, and ongoing value realization across accounts.
• Lead structured business reviews focused on outcomes & ROI.

Skills

Customer Success Management

Account Management

Analytical skills

Presentation skills

Stakeholder management

Tools

CRM tools (HubSpot, Salesforce)

Job description

About Powtoon

Powtoon is a leading AI-powered video platform used by 95% of the Fortune 500 to transform how organisations communicate, train, and scale knowledge.

As our Enterprise business continues to grow, we are looking for a commercially minded Customer Success Manager who can own revenue retention, drive expansion and act as a strategic partner to our customers.

This is not a support role - This is a revenue-owning, value-led, growth-oriented CSM role.

As a Customer Success Manager, you will own a portfolio of enterprise and mid-market accounts and be accountable for:

• Customer outcomes
• Revenue retention
• Expansion growth

Key Responsibilities

• Build strong, senior relationships with enterprise customers and become a trusted advisor to key stakeholders
• Deeply understand each customer’s business goals, use cases, and success criteria
• Drive onboarding, adoption, and ongoing value realisation across accounts
• Lead structured business reviews focused on outcomes & ROI
• Partner with Account Executives to progress expansion opportunities from discovery to close

• 3–6+ years experience in Customer Success, Account Management, or a commercial post-sales role in B2B SaaS
• Proven experience owning Retention & Expansion targets
• Comfortable managing senior enterprise stakeholders
• Strong numerical and analytical capability:
  • Able to analyse usage data and translate it into commercial action
  • Excellent discovery skills - able to uncover growth opportunities
• Comfortable working in close partnership with Sales on expansion deals
• Native-level written and spoken English
• Strong presentation and storytelling skills

Preferable to have:

• Experience selling or expanding into Enterprise L&D, IT, HR & Internal Communications
• Experience in AI-enabled or transformation-focused productsFamiliarity with CRM tools (HubSpot, Salesforce)

• Grab a fantastic opportunity to grow in a stable, bootstrapped, and profitable startup.
• Our flagship product is fun and creative, genuinely well-loved, and used by millions
• Volunteering programs
• Fully stocked office
• Weekly food allowance via Deliveroo
• Cyclescheme