Enterprise Customer Success Manager: Revenue Growth & Retention

Powtoon Limited; Greater London; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Volunteering programs

Fully stocked office

Weekly food allowance via Deliveroo

Cyclescheme

Job summary

A leading AI video platform in Greater London is seeking a Customer Success Manager to oversee revenue retention and drive expansion across enterprise accounts. This strategic role requires building strong relationships with key stakeholders, ensuring customer success, and collaborating closely with the sales team. Ideal candidates have 3-6 years in Customer Success or Account Management with proven metrics ownership, strong analytical abilities, and native-level English skills. Benefits include a supportive startup environment and various perks like a food allowance.

Qualifications

• 3–6+ years experience in Customer Success, Account Management, or a commercial post-sales role in B2B SaaS.
• Proven experience owning Retention & Expansion targets.
• Native-level written and spoken English.

Responsibilities

• Build strong, senior relationships with enterprise customers.
• Drive onboarding, adoption, and ongoing value realization across accounts.
• Lead structured business reviews focused on outcomes & ROI.

Skills

Customer Success Management

Account Management

Analytical skills

Presentation skills

Stakeholder management

Tools

CRM tools (HubSpot, Salesforce)

Job description

A leading AI video platform in Greater London is seeking a Customer Success Manager to oversee revenue retention and drive expansion across enterprise accounts. This strategic role requires building strong relationships with key stakeholders, ensuring customer success, and collaborating closely with the sales team. Ideal candidates have 3-6 years in Customer Success or Account Management with proven metrics ownership, strong analytical abilities, and native-level English skills. Benefits include a supportive startup environment and various perks like a food allowance.