Enterprise Field Hardware Engineer — Onsite Break-Fix

Nsc Global; Greater London; On-site; GBP 35,000 - 55,000; Full time

Job summary

NSC Global is seeking a highly skilled Field Service Engineer to provide onsite break-fix support for enterprise hardware. The role focuses on replacing defective components, restoring system functionality, and meeting stringent 4-hour and Next Business Day SLA commitments across customer environments.

Responsibilities include responding to on-site dispatches, replacing server/storage components, coordinating with remote engineers, performing diagnostics, and ensuring safety, documentation, and

Qualifications

• 3+ years enterprise hardware support or field services experience.
• Ability to communicate effectively in English is required.
• Strong knowledge of server and storage hardware troubleshooting.
• Experience replacing SSDs, HDDs, DIMMs, power supplies, fans, controllers.

Responsibilities

• Respond to onsite service dispatches within contracted SLA windows (4-Hour or Next Business Day).
• Replace failed server, storage, and infrastructure hardware components.
• Coordinate with remote technical support to execute approved repair procedures.
• Complete post-repair validation and restore systems to operation.
• Perform hardware diagnostics, fault isolation, and root cause identification.
• Maintain service documentation, ticket updates, and customer communication.
• Ensure compliance with site access, safety, and ESD requirements.
• Manage and return defective components within service timelines.
• Complete onboarding and certifications as required for field activities.
• Capable of lifting equipment and replacement parts per local safety guidelines.

Job description

NSC Global is seeking a highly skilled Field Service Engineer to provide onsite break-fix support for enterprise hardware. The role focuses on replacing defective components, restoring system functionality, and meeting stringent 4-hour and Next Business Day SLA commitments across customer environments.

Responsibilities include responding to on-site dispatches, replacing server/storage components, coordinating with remote engineers, performing diagnostics, and ensuring safety, documentation, and