Resident Hardware Engineer — On-Site 24/7 Support

CDS, an HPE company; Winnersh; Presencial; GBP 45.000 - 65.000; Jornada completa

Descripción de la vacante

CDS, an HPE company, seeks a dedicated Resident Engineer to provide on-site support for customer infrastructure in a mission-critical environment. You will handle hardware maintenance, troubleshooting and system configuration to ensure maximum service availability.

Join a professional team delivering high-quality technical support, collaborating with engineering to resolve incidents, and maintaining detailed documentation for customer accounts.

Formación

• Experience in hardware break-fix across data center environments.
• Strong troubleshooting for IT infrastructure and hardware systems.
• Experience with system installation and maintenance.
• Understanding of service delivery processes and SLA-driven support environments.
• Excellent communication with stakeholders and customer-facing teams.

Responsabilidades

• Provide on-site hardware maintenance, troubleshooting, repair and support on a 24x7x365 basis.
• Configure, install and support system hardware components.
• Assemble, integrate and validate systems and products for proper operation.
• Perform preventive maintenance to identify issues before impact.
• Diagnose and resolve incidents efficiently while minimizing downtime.
• Ensure service requests are resolved within SLAs.
• Escalate complex issues and provide updates until resolution.
• Deliver technical solutions and support for designated customer accounts.
• Maintain accurate service documentation and incident records.
• Collaborate with engineering and support teams to drive timely resolution.
• Build and maintain strong customer relationships by understanding business requirements.

Conocimientos

Hardware break-fix

Datacenter operations

Troubleshooting

System installation

System configuration

SLA-driven support

Customer service

Communication

Team collaboration

Independent work

Descripción del empleo

CDS, an HPE company, seeks a dedicated Resident Engineer to provide on-site support for customer infrastructure in a mission-critical environment. You will handle hardware maintenance, troubleshooting and system configuration to ensure maximum service availability.

Join a professional team delivering high-quality technical support, collaborating with engineering to resolve incidents, and maintaining detailed documentation for customer accounts.