Enterprise CX & CCaaS Sales Executive

TTEC Digital; Greater London; On-site; GBP 100,000 - 140,000; Full time

Benefits offered by this job

Health benefits

Retirement savings programs

Paid time off

Career growth opportunities

Job summary

TTEC Digital is seeking an Enterprise Account Executive to drive new logo growth across CCaaS and Customer Experience solutions. This hunter-focused role requires identifying, developing, and closing opportunities within enterprise and upper mid-market organizations, with a consultative approach and executive-level relationship building.

You will collaborate with Solution Architects, Delivery, and Partners, manage complex sales cycles from discovery to close, and consistently achieve revenue

Qualifications

• 10+ years of mid market to enterprise level consultative solution-selling experience.
• 4+ years sales experience in CCaaS, Contact Center, CX, SaaS, Customer Service Technology.
• Proven success generating net-new business opportunities and closing complex enterprise deals.
• Demonstrated track record achieving or exceeding sales quotas.
• Experience managing multi-stakeholder sales processes with enterprise organizations.
• Strong understanding of customer experience operations, contact center modernization, cloud migration, AI, automation, or related technologies.
• Ability to engage executive decision-makers and influence business outcomes.
• Experience coordinating cross-functional teams throughout the sales process.
• Strong presentation, negotiation, communication, and relationship-building skills.

Responsibilities

• Generate new business revenue through the sale of CCaaS, AI, customer experience, and digital transformation solutions.
• Develop and execute strategic account plans to identify and penetrate target accounts.
• Prospect and create pipeline through outbound business development activities, partner relationships, networking, referrals, and industry engagement.
• Engage executive stakeholders, including CIOs, COOs, Customer Experience leaders, Contact Center leaders, and Operations executives.
• Lead complex sales cycles from initial discovery through contract negotiation and close.
• Collaborate with Solution Architects, Consulting, Delivery, and Partner teams to develop tailored customer solutions.
• Position multi-vendor CCaaS and CX solutions aligned to customer business objectives.
• Manage sales opportunities, forecasting, and pipeline activity within CRM systems.
• Respond to RFPs, develop business cases, and present solution recommendations to executive audiences.
• Consistently achieve or exceed annual revenue and quota targets.
• Establish trusted advisor relationships with customers and technology partners.

Skills

Consultative solution-selling

CCaaS sales

New business development

Quota achievement

Multi-stakeholder sales

CX & contact center

Executive engagement

Tools

CRM systems

Job description

TTEC Digital is seeking an Enterprise Account Executive to drive new logo growth across CCaaS and Customer Experience solutions. This hunter-focused role requires identifying, developing, and closing opportunities within enterprise and upper mid-market organizations, with a consultative approach and executive-level relationship building.

You will collaborate with Solution Architects, Delivery, and Partners, manage complex sales cycles from discovery to close, and consistently achieve revenue