Enterprise CX & CCaaS Account Executive

Ttecdigital; Greater London; On-site; GBP 90,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation package

Health benefits and retirement plans

Job summary

TTEC Digital is seeking a high-performing Enterprise Account Executive to drive new business growth across CCaaS and CX solutions. This hunter-focused, senior individual contributor role targets enterprise and upper mid-market accounts, requiring a consultative approach and proven multi-stakeholder selling capabilities.

Responsibilities include building strategic account plans, generating pipeline, managing complex sales cycles, and collaborating with architects, delivery, and partners to craft

Qualifications

• 10+ years of mid-market to enterprise level consultative solution-selling experience.
• 4+ years sales experience in CCaaS, Contact Center, CX, SaaS, Customer Service Technology
• Proven success generating net-new business opportunities and closing complex enterprise deals
• Demonstrated track record achieving or exceeding sales quotas
• Experience managing multi-stakeholder sales processes with enterprise organizations
• Strong understanding of customer experience operations, contact center modernization, cloud migration, AI, automation, or related technologies
• Ability to engage executive decision-makers and influence business outcomes
• Experience coordinating cross-functional teams throughout the sales process
• Strong presentation, negotiation, communication, and relationship-building skills

Responsibilities

• Generate new business revenue through the sale of CCaaS, AI, customer experience, and digital transformation solutions
• Develop and execute strategic account plans to identify and penetrate target accounts
• Prospect and create pipeline through outbound business development activities, partner relationships, networking, referrals, and industry engagement
• Engage executive stakeholders, including CIOs, COOs, Customer Experience leaders, Contact Center leaders, and Operations executives
• Lead complex sales cycles from initial discovery through contract negotiation and close
• Collaborate with Solution Architects, Consulting, Delivery, and Partner teams to develop tailored customer solutions
• Position multi-vendor CCaaS and CX solutions aligned to customer business objectives
• Manage sales opportunities, forecasting, and pipeline activity within CRM systems
• Respond to RFPs, develop business cases, and present solution recommendations to executive audiences
• Consistently achieve or exceed annual revenue and quota targets
• Establish trusted advisor relationships with customers and technology partners

Skills

Hunter mentality

Self-starter

Business acumen

Consultative selling

Organized

Ambiguity navigation

Team collaboration

Presentation

Negotiation

Communication

Relationship building

CRM systems

Tools

CRM software

Job description

TTEC Digital is seeking a high-performing Enterprise Account Executive to drive new business growth across CCaaS and CX solutions. This hunter-focused, senior individual contributor role targets enterprise and upper mid-market accounts, requiring a consultative approach and proven multi-stakeholder selling capabilities.

Responsibilities include building strategic account plans, generating pipeline, managing complex sales cycles, and collaborating with architects, delivery, and partners to craft