Enterprise Customer Success Manager - SaaS eCommerce Growth

Profitero+; Reading; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Competitive base salary

Attractive bonus

Employee healthcare

Life assurance

Company pension

25 days off + bank holidays

Reduced gym membership

Job summary

A leading global SaaS commerce platform is seeking a Customer Success Executive to manage relationships with branded clients in Reading. You'll ensure clients achieve ROI from services, oversee renewals, and collaborate with cross-functional teams. Candidates should have 2+ years in customer account management, experience in SaaS/eCommerce, and strong communication skills. This role offers a competitive salary, attractive bonus, and comprehensive benefits including healthcare and flexible working hours.

Qualifications

• 2+ years of customer account management experience in SaaS / eCommerce.
• Experience of managing FMCG customers.
• Fluency in English, both written and spoken.

Responsibilities

• Ensure client portfolio achieves ROI from Profitero service.
• Build relationships and networks across customer portfolio.
• Drive usage of Profitero’s services across client organization.

Skills

Customer account management

Understanding of eCommerce

Communication skills

Organizational skills

Salesforce CRM experience

Education

Degree in business/marketing

Tools

Salesforce

Job description

A leading global SaaS commerce platform is seeking a Customer Success Executive to manage relationships with branded clients in Reading. You'll ensure clients achieve ROI from services, oversee renewals, and collaborate with cross-functional teams. Candidates should have 2+ years in customer account management, experience in SaaS/eCommerce, and strong communication skills. This role offers a competitive salary, attractive bonus, and comprehensive benefits including healthcare and flexible working hours.