Enterprise Client Success & Expansion Lead

trg.recruitment; Greater London; On-site; GBP 65,000 - 100,000; Full time

Benefits offered by this job

Competitive salary with equity package

Performance-based incentives

Opportunity to build and shape the client success function

Job summary

A fast-growing enterprise AI company in Greater London is seeking a Client Success & Expansion Manager to own client relationships and drive satisfaction across enterprise accounts. This role combines strategic account management with technical consultation, aimed at ensuring successful implementation and identifying expansion opportunities. Candidates should have over 5 years of relevant experience and exceptional communication skills. The position offers a competitive salary with equity package and performance-based incentives.

Qualifications

• 5+ years experience working with or within private equity firms, investment banks, or tier-1 consultancies.
• Exceptional communication, organization, and interpersonal skills.
• Ability to work independently and make autonomous decisions.
• Comfortable operating in fast-paced, high-growth environments.

Responsibilities

• Own client relationships and drive satisfaction across a portfolio of enterprise accounts.
• Oversee implementation and delivery of solutions, coordinating across internal teams.
• Identify expansion opportunities and drive revenue growth within existing accounts.
• Monitor account health, track success metrics, and implement improvement initiatives.

Skills

Client relationship management

Strategic account management

Technical consultation

Communication skills

Job description

A fast-growing enterprise AI company in Greater London is seeking a Client Success & Expansion Manager to own client relationships and drive satisfaction across enterprise accounts. This role combines strategic account management with technical consultation, aimed at ensuring successful implementation and identifying expansion opportunities. Candidates should have over 5 years of relevant experience and exceptional communication skills. The position offers a competitive salary with equity package and performance-based incentives.