Enterprise CSM – Growth & Retention (London)

Integreon Intermediate LLC; Greater London; On-site; GBP 63,000 - 77,000; Full time

Benefits offered by this job

Attractive commission structure

Employee benefits

Job summary

Integreon is seeking a Customer Success Manager in London to manage enterprise client relationships end-to-end and drive adoption, retention, and revenue growth. You will partner with senior stakeholders, guide a cross-functional team, and oversee projects to ensure timely delivery and value realization.

The role requires deep SaaS experience, strong problem-solving, and excellent communication skills. A competitive salary, commission structure, and benefits are offered for this permanent

Qualifications

• Minimum 5 years' experience in a Customer Success, Account Management, Project Management, or similar client-facing role.
• Experience managing enterprise clients using CLM platforms or similar legal tech platforms, acting as a trusted advisor to improve contract management processes, increase user adoption, and drive business outcomes through effective use of CLM technology.
• Proven experience working within a SaaS environment; legal services experience is advantageous.
• Fluency in French or German is ideal.
• Strong relationship management skills, with experience engaging and presenting to senior stakeholders, including C-level enterprise clients.
• Demonstrated ability to influence, negotiate, and build consensus across customers and internal teams.
• Customer-focused with strong commercial awareness and the ability to understand and address business challenges.
• Proven track record of successfully managing customer relationships, driving retention, and delivering measurable business outcomes.
• Strong problem-solving skills with the ability to manage multiple priorities, navigate ambiguity, and adapt to changing circumstances.
• Experience managing complex projects, identifying risks and dependencies, and implementing mitigation plans.
• Solid technical understanding of software platforms, web technologies, and business processes.
• Excellent written, verbal, and presentation skills.
• Experience using CRM and project management tools such as Salesforce, Jira, or similar platforms.
• Experience managing global service delivery or working with geographically dispersed teams is desirable.
• Willingness to undertake occasional international travel as required.

Responsibilities

• Lead customer success activities, ensuring high-quality service delivery aligned with client needs and business objectives.
• Act as the primary contact for customer queries, issues, and relationship management.
• Support and guide the Customer Success team to drive customer satisfaction and achieve key performance goals.
• Build strong relationships with 20-35 enterprise clients and key stakeholders.
• Drive account growth through upselling, cross-selling, and expansion opportunities.
• Increase customer retention through engagement, adoption, and advocacy initiatives.
• Provide ongoing account management and post-implementation support.
• Manage projects to ensure delivery on time, within scope, and within budget.
• Coordinate internal teams and external vendors to achieve successful client outcomes.
• Implement strategies to reduce churn, improve customer experience, and maximise recurring revenue.

Skills

Customer Success

Account Management

Project Management

SaaS

CRM Tools

Salesforce

Jira

Client-facing

Tools

Salesforce

Jira

Job description

Integreon is seeking a Customer Success Manager in London to manage enterprise client relationships end-to-end and drive adoption, retention, and revenue growth. You will partner with senior stakeholders, guide a cross-functional team, and oversee projects to ensure timely delivery and value realization.

The role requires deep SaaS experience, strong problem-solving, and excellent communication skills. A competitive salary, commission structure, and benefits are offered for this permanent