Senior Enterprise CSM: Grow Revenue with Executives

Global-e; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Global-e is seeking an Enterprise Customer Success Manager to join their team in the UK. This hybrid position involves managing client relationships, driving revenue growth through existing accounts, and providing strategic insights. Candidates should have at least 3 years of experience in a similar role, excellent communication and analytical skills, and the ability to work with C-level executives. Global-e values diversity and is committed to equal opportunity in employment.

Qualifications

• 3+ years experience in an Account Management or Customer Success Manager role.
• Prior B2B experience in a software, logistics or SaaS company preferred.
• Proficiency in managing multiple projects simultaneously.
• Ability to generate revenue through expansion of existing accounts.
• Experience in delivering client-focused solutions based on customer needs.

Responsibilities

• Serve as the lead point of contact for all client inquiries.
• Develop trusted advisor relationships with key accounts.
• Generate revenue through up-selling and cross-selling.
• Identify and address expansion opportunities and red flags.
• Prepare performance reports and QBRs based on clients’ KPIs.

Skills

Account Management

Customer Success Management

B2B experience

Analytical skills

Excellent communication skills

Presentation skills

Negotiation skills

Education

BA/BS degree or equivalent

Job description

Global-e is seeking an Enterprise Customer Success Manager to join their team in the UK. This hybrid position involves managing client relationships, driving revenue growth through existing accounts, and providing strategic insights. Candidates should have at least 3 years of experience in a similar role, excellent communication and analytical skills, and the ability to work with C-level executives. Global-e values diversity and is committed to equal opportunity in employment.