Enterprise CSM: Growth & Retention in AdTech

We Are Aspire Ltd; Greater London; Hybrid; GBP 60,000 - 70,000; Full time

Benefits offered by this job

London - hybrid working

25 days annual leave

Private medical

Pension

Life Assurance

Maternity & paternity pay

Cycle to work scheme

Electric Car Salary Sacrifice

Job summary

We Are Aspire Ltd is seeking a Senior Customer Success Manager in London to own a portfolio of high-value enterprise accounts. You’ll drive retention and revenue growth, acting as a strategic partner to customers and uncovering upsell opportunities.

The role requires a strong background in digital advertising and programmatic, with experience managing senior stakeholders and delivering measurable value. Hybrid London option and strong benefits are offered.

Qualifications

• 4+ years' experience in Customer Success, Account Management or a similar commercial client-facing role.
• Strong, recent experience in digital advertising / programmatic / AdTech / MarTech / media.
• Experience managing enterprise accounts and high-value portfolios.
• A proven track record of retention and revenue growth.
• Experience with upselling, cross-selling and account expansion.
• Strong commercial instincts - you naturally spot opportunities to grow an account.
• The confidence to work with senior stakeholders and influence decision-makers.
• Excellent communication and presentation skills.
• Understanding of the digital advertising ecosystem.

Responsibilities

• Managing a portfolio of high-value enterprise clients.
• Building trusted relationships with senior marketing, media, digital and data stakeholders.
• Driving retention, engagement and account growth.
• Identifying and converting upsell and cross-sell opportunities.
• Leading customer business reviews and presenting performance, insights and recommendations.
• Using data and campaign performance to demonstrate customer value.
• Becoming a trusted advisor on digital advertising and programmatic.
• Working closely with Sales, Product, Marketing and Operations to deliver an excellent customer experience.
• Proactively identifying risks, solving problems and keeping customers firmly on board.

Skills

Customer Success

Account Management

Digital advertising

Programmatic

AdTech

MarTech

Retention

Revenue growth

Upselling

Cross-selling

Job description

We Are Aspire Ltd is seeking a Senior Customer Success Manager in London to own a portfolio of high-value enterprise accounts. You’ll drive retention and revenue growth, acting as a strategic partner to customers and uncovering upsell opportunities.

The role requires a strong background in digital advertising and programmatic, with experience managing senior stakeholders and delivering measurable value. Hybrid London option and strong benefits are offered.