Enterprise CSM – AI-Driven Growth (Hybrid London)

Klaviyo; Greater London; Híbrido; GBP 72.000 - 108.000; Jornada completa

Descripción de la vacante

Klaviyo in London is seeking experienced Customer Success Professionals to join a hybrid office team. You will serve enterprise clientes in EMEA, build strategic relationships and drive growth by ensuring successful adoption of the Klaviyo platform.

Ideal candidates bring 5+ years in customer success or account management, with CRM, data analytics and marketing automation experience. Collaboration and AI fluency are valued in a fast-paced environment.

Formación

• 5+ years of customer success or account management with multiple stakeholders on large accounts.
• Experience in CRM, digital marketing, data or analytics.
• Experience explaining how to achieve goals using software with end users.
• Familiarity with marketing automation technologies.
• Strong communication and project management skills.

Responsabilidades

• Transform workflows by integrating AI into customer success processes.
• Be the trusted advisor for Klaviyo’s enterprise customers in EMEA.
• Drive Net Revenue Retention by reducing churn and expanding accounts.
• Develop customized success plans based on customer goals and challenges.
• Increase email, SMS, and digital channel revenue through the Klaviyo platform.

Conocimientos

Customer success

Account management

CRM

Marketing automation

Campaign management

Data analytics

Gainsight

Salesforce

Herramientas

G-Suite

Salesforce

Gainsight

Descripción del empleo

Klaviyo in London is seeking experienced Customer Success Professionals to join a hybrid office team. You will serve enterprise clientes in EMEA, build strategic relationships and drive growth by ensuring successful adoption of the Klaviyo platform.

Ideal candidates bring 5+ years in customer success or account management, with CRM, data analytics and marketing automation experience. Collaboration and AI fluency are valued in a fast-paced environment.