Senior Customer Success Manager

JOBS247 INC LTD; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

JOBS247 INC LTD is seeking a Senior Customer Success Manager in London to own a portfolio of large Enterprise accounts and drive retention, expansion and long-term adoption.

You will lead workshops, QBRs and training sessions, coordinating with Sales, Product and Technical teams to deliver strategic guidance and outcomes for major clients. The role emphasizes proactive engagement and value realization.

Qualifications

• 4–5 years of relevant experience in Customer Success or Account Management within a SaaS company.
• Strong relationship-building and client advisory capabilities.
• Comfort with data-driven, strategic consulting for enterprise clients.

Responsibilities

• Own a portfolio of Enterprise accounts above £70k ARR and drive retention and expansion.
• Lead optimization workshops, QBRs and training sessions for campaign success.
• Collaborate with Sales, Product and Technical teams to align on client needs.
• Guide onboarding, adoption and long-term growth initiatives with stakeholders.
• Deliver actionable recommendations on experimentation and personalization.

Skills

Customer Success

Account Management

SaaS experience

Stakeholder management

Job description

As a Senior Customer Success Manager, you will manage a portfolio of Enterprise clients (£70k+ ARR), driving retention and expansion through strategic consulting and proactive engagement to reduce churn and maximize value.

Since our founding in 2009, we've partnered with over 1000 clients, including renowned brands like Kering, Mc.

What you'll work on

• Team Composition: You will join a global Customer Success organization of 12 CSMs, including a dedicated Enterprise pod of 4 CSMs (becoming 5 with this hire) spread across the UK, India, and Tel Aviv
• Lead optimization workshops, CRO meetings, Quarterly Business Reviews and training sessions while ensuring clients are equipped to implement and scale successful campaigns
• Manage complex Enterprise client needs, but no development skills are necessary
• Build and maintain strong, trust-based relationships with key Enterprise stakeholders, guiding them through onboarding, solution adoption, and long-term growth initiatives
• Drive customer satisfaction and loyalty by delivering impactful recommendations on experimentation, testing and personalization strategies, based on performance data and business goals
• Liaise with Sales, Product and Technical teams to align on client needs, deliver technical support for campaign set-up, and translate customer insights into actionable feedback for product improvement

What you'll bring

• In Customer Success or Account Management within a SaaS company, with 4-5 years of relevant
• S - we’re committed to nurturing our team and their professional journeys
• S across all digital properties!

Role details

• Contract: Full-time
• Work model: Hybrid
• Location: London
• This role is dedicated to owning a portfolio of Enterprise accounts (clients above £70k ARR), acting as a trusted strategic advisor to drive retention, expansion, and long-term solution adoption

What you'll work on

• Report to Scarlett Tuplin, Head of Customer Success & UK Head of Key Account Management, and work closely with Sales, Product, and Technical teams to support our largest international clients