Senior Customer Success Manager

We Are Aspire Ltd; Greater London; Hybride; GBP 60 000 - 70 000; Plein temps

Avantages offerts par ce poste

London - hybrid working

25 days annual leave

Private medical

Pension

Life Assurance

Maternity & paternity pay

Cycle to work scheme

Electric Car Salary Sacrifice

Résumé du poste

We Are Aspire Ltd is seeking a Senior Customer Success Manager in London to own a portfolio of high-value enterprise accounts. You’ll drive retention and revenue growth, acting as a strategic partner to customers and uncovering upsell opportunities.

The role requires a strong background in digital advertising and programmatic, with experience managing senior stakeholders and delivering measurable value. Hybrid London option and strong benefits are offered.

Qualifications

• 4+ years' experience in Customer Success, Account Management or a similar commercial client-facing role.
• Strong, recent experience in digital advertising / programmatic / AdTech / MarTech / media.
• Experience managing enterprise accounts and high-value portfolios.
• A proven track record of retention and revenue growth.
• Experience with upselling, cross-selling and account expansion.
• Strong commercial instincts - you naturally spot opportunities to grow an account.
• The confidence to work with senior stakeholders and influence decision-makers.
• Excellent communication and presentation skills.
• Understanding of the digital advertising ecosystem.

Responsabilités

• Managing a portfolio of high-value enterprise clients.
• Building trusted relationships with senior marketing, media, digital and data stakeholders.
• Driving retention, engagement and account growth.
• Identifying and converting upsell and cross-sell opportunities.
• Leading customer business reviews and presenting performance, insights and recommendations.
• Using data and campaign performance to demonstrate customer value.
• Becoming a trusted advisor on digital advertising and programmatic.
• Working closely with Sales, Product, Marketing and Operations to deliver an excellent customer experience.
• Proactively identifying risks, solving problems and keeping customers firmly on board.

Connaissances

Customer Success

Account Management

Digital advertising

Programmatic

AdTech

MarTech

Retention

Revenue growth

Upselling

Cross-selling

Description du poste

Senior Customer Success Manager | £60,000-£70,000 | London (Hybrid)

If you're a Customer Success professional who knows your programmatic from your performance marketing and your retention from your revenue growth, this could be the role for you.

We're working with a growing B2B AdTech business that is transforming the way brands and agencies use data, audiences and technology to deliver better digital advertising.

They're now looking for a Senior Customer Success Manager to take ownership of a portfolio of high-value enterprise accounts and play a key role in both customer retention and commercial growth.

What's in it for you?

This isn't a CSM role where you simply keep clients happy and wait for the next renewal.

You'll be a strategic partner to your customers - understanding their challenges, getting under the skin of their advertising strategies and helping them get genuine value from the technology and solutions available to them.

And yes… there's a strong commercial element.

You'll be expected to spot opportunities, grow existing relationships and turn great customer relationships into upsell, cross-sell and expansion opportunities.

What you'll be doing

• Managing a portfolio of high-value enterprise clients
• Building trusted relationships with senior marketing, media, digital and data stakeholders
• Driving retention, engagement and account growth
• Identifying and converting upsell and cross-sell opportunities
• Leading customer business reviews and presenting performance, insights and recommendations
• Using data and campaign performance to demonstrate customer value
• Becoming a trusted advisor on digital advertising and programmatic
• Working closely with Sales, Product, Marketing and Operations to deliver an excellent customer experience
• Proactively identifying risks, solving problems and keeping customers firmly on board

What we're looking for

• 4+ years' experience in Customer Success, Account Management or a similar commercial client-facing role
• Strong, recent experience in digital advertising / programmatic / AdTech / MarTech / media
• Experience managing enterprise accounts and high-value portfolios
• A proven track record of retention and revenue growth
• Experience with upselling, cross-selling and account expansion
• Strong commercial instincts - you naturally spot opportunities to grow an account
• The confidence to work with senior stakeholders and influence decision-makers
• Excellent communication and presentation skills
• A genuine understanding of the digital advertising ecosystem

What's on offer?

£60,000-£70,000 per annum

• London - hybrid working
• 25 days annual leave
• Private medical
• Pension
• Life Assurance
• Maternity & paternity pay
• Cycle to work scheme
• Electric Car Salary Sacrifice

Sound like you?

If you're a commercially minded CSM who loves big accounts, big relationships and growing revenue, we'd love to hear from you.

This is a great opportunity to join a business operating at the cutting edge of B2B advertising, data and AdTech, with plenty of scope to make your mark.

We Are Aspire Ltd are a Disability Confident Committed employer