Enterprise CS Leader: Onboard, Engage & Grow

incident.io; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading incident management platform based in the City of London is seeking a Customer Success Manager to lead onboarding and integration for enterprise customers. The ideal candidate will build strategic relationships, address customer challenges, and identify expansion opportunities. Experience in Customer Success within an enterprise SaaS environment is essential. The role offers market-leading benefits, including private medical insurance and generous annual leave.

Benefits

Market leading private medical insurance

Generous parental leave

First Friday of the month off

Generous annual leave/PTO allowance

Competitive salary and equity

Remote working and personal development budget

Enhanced pension/401k

Qualifications

• Experience with enterprise SaaS customers.
• Track record of driving retention and growth.
• Ability to engage stakeholders at all levels.

Responsibilities

• Lead onboarding and integration for new enterprise customers.
• Build and maintain relationships with key stakeholders.
• Address customer challenges proactively.
• Identify and drive expansion opportunities.
• Champion the customer voice internally.

Skills

Customer Success experience

Relationship-building skills

Communication skills

Problem-solving skills

Strategic thinking

Job description

A leading incident management platform based in the City of London is seeking a Customer Success Manager to lead onboarding and integration for enterprise customers. The ideal candidate will build strategic relationships, address customer challenges, and identify expansion opportunities. Experience in Customer Success within an enterprise SaaS environment is essential. The role offers market-leading benefits, including private medical insurance and generous annual leave.