Enterprise Business Systems Engineer (SaaS & Cloud)

Bet365 Company; Stoke-on-Trent; Hybrid; GBP 65,000 - 95,000; Full time

Job summary

bet365 is seeking a Business Systems Application Engineer to support and evolve our enterprise application ecosystem. You will troubleshoot complex issues across on-prem, SaaS and cloud-hosted systems, acting as a SME for key toolsets and coordinating with vendors and internal teams.

The role includes an on-call rota and participation in our hybrid work-from-home policy, enabling flexible collaboration across our global operations.

Qualifications

• Proven track record supporting SaaS, cloud-based architectures and enterprise systems.
• Strong diagnostic and problem-solving capability across complex application environments.
• Practical knowledge of application lifecycle management, including upgrades, patches and system integration.
• Demonstrated stakeholder management skills across diverse technical and operational disciplines.
• Sound technical judgement when resolving critical incidents and assessing system risks.
• Solid understanding of vendor management principles and 3rd party service level agreements.

Responsibilities

• Act as the primary technical escalation point for internal teams on system-related issues, maintenance and deployments.
• Serve as a Subject Matter Expert (SME) for key toolsets, advising on new features and architectural improvements.
• Maintain and support a wide range of on-premise, SaaS and cloud-hosted business applications.
• Investigate, troubleshoot and resolve complex technical incidents to maintain high service availability.
• Liaise with cross-functional teams to communicate case progress and deliver prompt technical resolutions.
• Manage 3rd party vendors against SLAs to ensure reliable service delivery and support.
• Oversee the testing and deployment of software patches and application upgrades to ensure security and compliance.
• Monitor system performance and reporting tools to maintain platform uptime across hybrid infrastructure.
• Collaborate with business teams and external partners to evaluate, design and integrate new technical solutions.
• Utilising AI to provide solutions and suggest improvements

Skills

SaaS & cloud support

Root cause analysis

Stakeholder management

System integration

On-call support

Vendor management

Job description

bet365 is seeking a Business Systems Application Engineer to support and evolve our enterprise application ecosystem. You will troubleshoot complex issues across on-prem, SaaS and cloud-hosted systems, acting as a SME for key toolsets and coordinating with vendors and internal teams.

The role includes an on-call rota and participation in our hybrid work-from-home policy, enabling flexible collaboration across our global operations.