Senior Business Systems Engineer | Hybrid SaaS & AI

Bet365careers; Manchester; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

bet365 is seeking a Business Systems Application Engineer to support and evolve our extensive enterprise application ecosystem. The role is full-time with a hybrid work-from-home policy, requiring on-call coverage and collaboration with internal teams and external vendors to ensure platform performance.

You will act as a SME for key toolsets, manage incidents, and drive architectural improvements across on-premise, SaaS and cloud-hosted apps in a global operation.

Qualifications

• Proven track record supporting SaaS, cloud-based architectures and enterprise systems.
• Strong diagnostic and problem-solving capability across complex application environments.
• Practical knowledge of application lifecycle management, including upgrades, patches and system integration.
• Demonstrated stakeholder management across technical and operational disciplines.
• Sound judgement resolving incidents and assessing system risks.
• Understanding of vendor management and 3rd party SLAs.

Responsibilities

• Act as the primary technical escalation point for internal teams on system-related issues, maintenance and deployments.
• Serve as a Subject Matter Expert (SME) for key toolsets, advising on new features and architectural improvements.
• Maintain and support a wide range of on-premise, SaaS and cloud-hosted business applications.
• Investigate, troubleshoot and resolve complex technical incidents to maintain high service availability.
• Liaise with cross-functional teams to communicate case progress and deliver prompt technical resolutions.
• Manage 3rd party vendors against SLAs to ensure reliable service delivery and support.
• Oversee the testing and deployment of software patches and application upgrades to ensure security and compliance.
• Monitor system performance and reporting tools to maintain platform uptime across hybrid infrastructure.
• Collaborate with business teams and external partners to evaluate, design and integrate new technical solutions.
• Utilising AI to provide solutions and suggest improvements.

Skills

SaaS

Cloud architectures

Enterprise systems

Root cause analysis

Stakeholder management

Incident management

Vendor management

SLAs

AI awareness

Job description

bet365 is seeking a Business Systems Application Engineer to support and evolve our extensive enterprise application ecosystem. The role is full-time with a hybrid work-from-home policy, requiring on-call coverage and collaboration with internal teams and external vendors to ensure platform performance.

You will act as a SME for key toolsets, manage incidents, and drive architectural improvements across on-premise, SaaS and cloud-hosted apps in a global operation.