Business Systems Engineer — Hybrid & AI-Driven Ops

Bet365careers; Hempstalls; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

bet365 is seeking a Business Systems Application Engineer to support and evolve our enterprise application ecosystem across hybrid environments. You will act as the primary technical escalation point and SME for key toolsets, ensuring high system availability.

In this full-time role, you will manage on-premise, SaaS and cloud-hosted applications, perform root-cause analysis, coordinate with internal teams and external vendors, and contribute to security and compliance through patches and

Qualifications

• Experience with SaaS and cloud-based architectures across enterprise systems.
• Strong diagnostic and problem-solving capability across complex application environments.
• Practical knowledge of application lifecycle management, upgrades, patches and system integration.
• Demonstrated stakeholder management across diverse technical and operational disciplines.
• Sound technical judgement when resolving incidents and assessing system risks.
• Solid understanding of vendor management principles and SLAs.

Responsibilities

• Act as the primary technical escalation point for internal teams on system-related issues, maintenance and deployments.
• Serve as a Subject Matter Expert (SME) for key toolsets, advising on new features and architectural improvements.
• Maintain and support a wide range of on‑premise, SaaS and cloud-hosted business applications.
• Investigate, troubleshoot and resolve complex technical incidents to maintain high service availability.
• Liaise with cross-functional teams to communicate case progress and deliver prompt technical resolutions.
• Manage 3rd party vendors against SLAs to ensure reliable service delivery and support.
• Oversee the testing and deployment of software patches and application upgrades to ensure security and compliance.
• Monitor system performance and reporting tools to maintain platform uptime across hybrid infrastructure.
• Collaborate with business teams and external partners to evaluate, design and integrate new technical solutions.
• Utilising AI to provide solutions and suggest improvements.

Skills

SaaS experience

Cloud architectures

Enterprise systems

Root cause analysis

Vendor management

Incident management

Tools

Application lifecycle management

Patch management

Automation/AI tools

Hybrid cloud tooling

Job description

bet365 is seeking a Business Systems Application Engineer to support and evolve our enterprise application ecosystem across hybrid environments. You will act as the primary technical escalation point and SME for key toolsets, ensuring high system availability.

In this full-time role, you will manage on-premise, SaaS and cloud-hosted applications, perform root-cause analysis, coordinate with internal teams and external vendors, and contribute to security and compliance through patches and