Healthcare Front Desk & Admin Coordinator

Welbeck; Cambridge; On-site; GBP 23,000 - 29,000; Full time

Job summary

Welbeck Cambridge is seeking experienced Administrators to support front-of-house, referrals, bookings, and billing in a modern private day-case centre. You’ll help deliver a seamless patient journey with professional, friendly service across reception and administrative tasks.

You’ll work with consultants, clinical teams and external partners to manage appointments, records and GDPR-compliant documentation, contributing to efficient day-to-day operations and a consistently high standard of

Responsibilities

• Welcoming patients and visitors, providing a professional and friendly front-of-house experience.
• Managing referrals, appointments and bookings across a variety of services and patient pathways.
• Supporting outpatient, diagnostic and day-case scheduling to ensure services run efficiently.
• Maintaining accurate patient records, documentation and clinic schedules in line with GDPR requirements.
• Liaising with consultants, clinical teams, insurers and referrers to coordinate appointments and patient journeys.
• Supporting billing processes, including invoicing, payment processing and maintaining accurate financial records.
• Providing cross‑cover across administrative functions and responding flexibly to changing service demands.
• Contributing to service improvements, ensuring compliance with governance standards and supporting the delivery of an exceptional patient experience.

Job description

Welbeck Cambridge is seeking experienced Administrators to support front-of-house, referrals, bookings, and billing in a modern private day-case centre. You’ll help deliver a seamless patient journey with professional, friendly service across reception and administrative tasks.

You’ll work with consultants, clinical teams and external partners to manage appointments, records and GDPR-compliant documentation, contributing to efficient day-to-day operations and a consistently high standard of