Bank Enquiries Co-Ordinator

One Stop Healthcare; Hemel Hempstead; On-site; GBP 14,000 - 17,000; Part time

Benefits offered by this job

Contributory pension scheme

Eye Care

Cycle to Work Scheme

Employee Assistance

Discounted Cinema Tickets

Free on-site parking

Job summary

One Stop Healthcare in Hemel Hempstead is seeking an Enquiries Co-ordinator to join our Enquiries team on a bank basis, responsible for intercepting, logging, handling and booking all incoming enquiries and referrals.

The role focuses on converting enquiries into bookings and delivering a responsive, patient-centered service within our private healthcare setting. Experience with CRM systems and strong communication are essential, with a commitment to high standards of accuracy and care.

Qualifications

• Good standard of general education with GCSE (or equivalent) including English and Mathematics.
• Experience in fast-paced enquiries team, hospital admin or call centre/tele sales with CRM systems.
• Handling sensitive conversations and data accurately in a methodical way.
• Experience dealing with the public/patients and providing excellent service.

Responsibilities

• Intercept, log, handle and book all incoming enquiries and referrals for OSH.
• Focus on converting enquiries and referrals into bookings.

Skills

GCSE English

CRM experience

Enquiries handling

Customer service

Education

GCSEs including English & Maths

Tools

CRM software

Job description

We have an exciting opportunity for an Enquiries Co-ordinatorto join our Enquiriesteam based in Hemel Hempstead. You will join us on a bankbasis, and in return, you will receive a competitive hourly rate plus benefits.

Main duties of the job

Your responsibilities will include:

To be responsible for intercepting, logging, handling and booking all incoming enquiries and referrals received by OSH.

The focus of this role is to convert enquires and referrals into bookings

About us

About Us

At One Stop Healthcare, we’re more than a private hospital — we’re a team of people united by one shared purpose: to enrich healthcare - for our patients, our people and our community. Based in Hemel Hempstead, we bring together world-class expertise with cutting-edge medical technology to offer a wide range of services under one roof, including GP, dental, physiotherapy, diagnostic imaging and day surgery, making high-quality care more connected and accessible for everyone.

What truly sets us apart is how we care. As a people business, the patient is at the heart of everything we do. We take pride in being there for our patients and each other: in person, in time and on site. We build real relationships, take the initiative, and always act with compassion and integrity. Before we do anything, you will always find us safe, proactive and personal — these are the foundations we are built on.

Working with us means joining a growing, forward-thinking organisation that values people as much as technology. You’ll be part of a supportive, collaborative team where every role matters, and every idea is heard. Together, we’re shaping a more dependable, dynamic, and personal approach to private healthcare – 7 days a week, 365 days a year.

If this sounds like the place where you can bring your best, we’d love to hear from you.

Job responsibilities

We have an exciting opportunity for an Enquiries Co-ordinatorto join our Enquiriesteam based in Hemel Hempstead. You will join us on a bankbasis, and in return, you will receive a competitive hourly rate plus benefits.

About Us

At One Stop Healthcare, we’re more than a private hospital — we’re a team of people united by one shared purpose: to enrich healthcare - for our patients, our people and our community. Based in Hemel Hempstead, we bring together world-class expertise with cutting-edge medical technology to offer a wide range of services under one roof, including GP, dental, physiotherapy, diagnostic imaging and day surgery, making high-quality care more connected and accessible for everyone.

What truly sets us apart is how we care. As a people business, the patient is at the heart of everything we do. We take pride in being there for our patients and each other: in person, in time and on site. We build real relationships, take the initiative, and always act with compassion and integrity. Before we do anything, you will always find us safe, proactive and personal — these are the foundations we are built on.

Working with us means joining a growing, forward-thinking organisation that values people as much as technology. You’ll be part of a supportive, collaborative team where every role matters, and every idea is heard. Together, we’re shaping a more dependable, dynamic, and personal approach to private healthcare – 7 days a week, 365 days a year.

If this sounds like the place where you can bring your best, we’d love to hear from you.

About the role

Your responsibilities will include:

• To be responsible for intercepting, logging, handling and booking all incoming enquiries and referrals received by OSH.
• The focus of this role is to convert enquires and referrals into bookings

About you

The ideal candidate will have the following qualifications, skills and experience:

• Good standard of general education with GCSE (or equivalent) including English and Mathematics.
• Experience of working within a fast-paced enquiries team, hospital admin or call centre/tele sales environment using CRM systems
• Handling sensitive conversations
• Administration and clerical experience with ability to process data effectively and accurately and work in a methodical, systematic way
• Experience of dealing with the public/patients.

For full details, please refer to the job description and person specification attached.

Benefits we offer

We are dedicated to making a positive impact on the lives of those around us – for our staff as well as our patients. To deliver outstanding healthcare our staff are one of the most important factors in our success.

We recognise that what’s important in work goes far beyond pay – including the environment you work in, the people you work with and the benefits and opportunities that come as part of a total reward package.

We are committed to enabling you to do the job you have been trained for in a superb environment with the best facilities and equipment available. We want our team to feel valued and have the opportunity to develop and grow with us, so we offer balanced rewards to support your current and future career.

Benefits include:

• Contributory pension scheme
• Contribution towards Eye Care
• Cycle to Work Scheme
• Employee Assistance
• Discounted Cinema Tickets
• Free on-site parking

Applicants must have the right to work in the UK. Please be advised that if you are invited to attend an interview, you will be required to provide proof of your right to work in the UK.

Please note - this role does not qualify for Certificate of Sponsorship.

The closing date for applications is 2/11/26 however, please note that we may close the advert earlier if there is a significant number of applications.

Person Specification

Education/ Qualifications

• Good standard of general education with GCSE (or equivalent) including English and Mathematics.
• Evidence of completing Microsoft office training

Experience

• Experience of working within a fast-paced enquiries team, hospital admin or call centre/tele sales environment using CRM systems
• Handling sensitive conversations
• Administration and clerical experience with ability to process data effectively and accurately and work in a methodical, systematic way
• Experience of dealing with the public/patients.
• Pricing/quoting experience

Knowledge/Skills

• Ability to engage at all levels with patients, Consultants and senior management
• Good keyboard and computer skills.
• Excellent communication skills both written and oral.
• Ability to prioritise workload
• Ability to work as part of a team

Quality/Attributes/ Others

• Ambassador for the brand, who puts the patient first in all they do.
• Articulate and confident communicator
• Demonstrates OSH Values
• High levels of engagement.
• Able to work flexibly across 7 days a week when required
• Ability to work without direct supervision and determine own workload priorities.
• High standards of personal presentation appropriate to a quality healthcare environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.