Private Patient Concierge & Enquiries Lead

Spire Healthcare Group; Elland; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

35 days annual leave

Pension scheme

Spire for you discounts

Private medical insurance

Life assurance

Free onsite car park

Job summary

Spire Elland is seeking a proactive Private Patient Coordinator to manage Self-Pay enquiries and support consultants in a fast-paced private patient pathway environment. The role emphasizes customer care, accurate fee information, and timely appointment bookings across enquiry, outpatient, and in-care stages.

Your focus will be on delivering outstanding personalised care, handling sensitive conversations, and driving patient conversions while maintaining strong collaboration with clinical teams

Qualifications

• Customer-centric approach to patient care and enquiries.
• Ability to handle sensitive conversations with discretion.
• Comfort with multiple digital systems and CRM workflows.
• Experience working in fast-paced healthcare environments is a plus.

Responsibilities

• Manage Self-Pay patient enquiries from enquiry to booking.
• Support consultants and medical secretaries with fee information.
• Convert warm leads into appointments and admissions to meet KPIs.
• Handle payments for planned diagnostics and treatments.
• Maintain high levels of service and patient experience.

Skills

Customer focus

Face-to-face interactions

Communication skills

Systems proficiency

Team collaboration

Tools

CRM software

Job description

Spire Elland is seeking a proactive Private Patient Coordinator to manage Self-Pay enquiries and support consultants in a fast-paced private patient pathway environment. The role emphasizes customer care, accurate fee information, and timely appointment bookings across enquiry, outpatient, and in-care stages.

Your focus will be on delivering outstanding personalised care, handling sensitive conversations, and driving patient conversions while maintaining strong collaboration with clinical teams