Patient Enquiries & Booking Specialist

RGIT Australia; Chelmsford; On-site; GBP 13,776,000 - 16,531,000; Part time

Job summary

Phoenix Hospital Chelmsford is seeking a highly organised Enquiries & Bookings Coordinator to join the Administration Team. You will handle patient enquiries, coordinate bookings, and support patients, consultants and medical secretaries through the booking process.

This is a patient-facing role requiring excellent communication, a professional telephone manner, and a genuine commitment to delivering an exceptional patient experience.

Qualifications

• Enquiries & bookings role in a healthcare setting.
• Strong communication and organisational skills required.
• Professional and patient-friendly approach essential.

Responsibilities

• Respond to patient enquiries by phone and email.
• Record and manage enquiries using CRM Monday.com.
• Coordinate bookings from enquiry to confirmation and ensure accuracy.
• Collaborate with patients, consultants, and hospital staff to organise procedures.
• Provide self-funding quotations when needed and liaise with insurers for authorisations.

Skills

Organised

Professional communication

Phone etiquette

Numeracy

Typing speed

Independent worker

Target-driven

Tools

CRM Monday.com

Compucare

Job description

Phoenix Hospital Chelmsford is seeking a highly organised Enquiries & Bookings Coordinator to join the Administration Team. You will handle patient enquiries, coordinate bookings, and support patients, consultants and medical secretaries through the booking process.

This is a patient-facing role requiring excellent communication, a professional telephone manner, and a genuine commitment to delivering an exceptional patient experience.