Healthcare Bookings Ops Lead (NHS & Private)

Nuffield Health; Brighton; Presencial; GBP 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid overtime

Cycle to work

Wellbeing support

Descripción de la vacante

Nuffield Health Highgate Hospital in London is seeking a highly organised Bookings Operations Manager to lead NHS and Private Patient booking functions across inpatient and outpatient services.

You will own a critical operational function, influence service performance, improve patient access, support revenue growth, and guide a dedicated Reservations and Enquiries Team to deliver exceptional care and customer service.

Formación

• Proven management experience within healthcare bookings, patient access, reservations, or operational services.
• Strong understanding of NHS and Private Patient pathways.
• Experience managing teams, performance, and service delivery targets.
• Excellent organisational, communication, and stakeholder management skills.
• Strong analytical skills with experience interpreting performance and utilisation data.

Responsabilidades

• Lead the operational management of NHS and Private Patient inpatient and day-case bookings.
• Oversee outpatient appointment scheduling, patient enquiries, and clinic coordination.
• Monitor and optimise clinic, theatre, and capacity utilisation to maximise efficiency and patient access.
• Manage waiting list validation and support the achievement of activity, access, and revenue targets.
• Coordinate with Consultant in seasonal capacity planning.
• Produce and analyse performance reports to support service improvement and operational decision-making.
• Lead, coach, and develop the Reservations and Enquiries Teams, creating a high-performing and customer-focused culture.
• Manage workforce planning, rotas, recruitment, succession planning, and staff development.
• Drive cross-training initiatives to improve team flexibility and service resilience across departments.
• Work collaboratively with clinical and operational stakeholders to continuously improve patient booking pathways and service delivery.

Conocimientos

People management

Healthcare bookings

Stakeholder management

Analytical skills

Organisational skills

Descripción del empleo

Nuffield Health Highgate Hospital in London is seeking a highly organised Bookings Operations Manager to lead NHS and Private Patient booking functions across inpatient and outpatient services.

You will own a critical operational function, influence service performance, improve patient access, support revenue growth, and guide a dedicated Reservations and Enquiries Team to deliver exceptional care and customer service.