Enhanced Housing Management Officer

Peabody; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days’ annual holiday (plus bank hol

Flexible benefits scheme

Up to 10% pension contribution

Job summary

Peabody is seeking an Enhanced Housing Management Officer to support residents transitioning from supported housing toward independent living within our housing schemes in London. You will build trusting relationships with tenants, provide practical guidance, and signpost to relevant services to sustain tenancies and promote safe environments.

The role includes welfare visits, risk assessments, health and safety checks, and continuous record-keeping.

Qualifications

• Experience in housing, supported housing, or related support environments.
• Understanding of mental ill health challenges and person-centred services.
• Knowledge of tenancy sustainment, safeguarding, and housing management practices.
• Ability to build professional relationships with partner agencies.
• Good IT skills and ability to maintain accurate electronic records.
• Comfort with health and safety responsibilities in residential settings.
• Capable of working independently and within a wider team.

Responsibilities

• Provide enhanced housing management to help residents sustain tenancies.
• undertake welfare visits, risk assessments, health and safety inspections, and property checks.
• Monitor safety, cleanliness, and contractor performance within schemes.
• Maintain records and report safeguarding concerns promptly.

Skills

Housing knowledge

Communication skills

Person-centred approach

Record keeping

IT skills

Health and safety awareness

Tools

Microsoft Office

Job description

We’re looking for an Enhanced Housing Management Officer to join our team, working with residents who have previously lived in supported housing and are continuing their recovery from mental ill health.

This is a rewarding role where you’ll build positive relationships with tenants, promote successful tenancy sustainment and help create safe, welcoming environments where people can flourish. Working closely with internal teams and external agencies, you’ll be a key point of contact for residents, helping them navigate housing-related challenges while encouraging independence and community integration.

What you’ll do

You’ll provide an enhanced housing management service that supports residents to maintain their tenancies and enjoy stable, independent living. No two days are the same, but your role will include:

• Promoting independence through practical guidance, advice, and signposting to appropriate support services.
• Undertaking regular welfare visits, risk assessments, health and safety inspections, and property checks.
• Monitoring the safety, cleanliness, and overall environment of schemes, including contractor performance.
• Maintaining accurate records and ensuring safeguarding concerns are identified and reported appropriately.

What you’ll need

We’re looking for someone who combines strong housing knowledge with a genuine commitment to supporting people to achieve positive outcomes. You’re a confident communicator who can build trust and positive relationships with residents and stakeholders. You’re organised and able to manage a varied workload while maintaining accurate records and flexible, proactive and able to respond effectively to changing resident needs. You’ll also have:

• Experience of working within housing, supported housing, enhanced housing management, or a related support environment.
• An understanding of the challenges faced by people experiencing mental ill health and the importance of person-centred services.
• Knowledge of tenancy sustainment, welfare benefits, safeguarding, and housing management practices.
• Experience of working with partner agencies and building effective professional relationships.
• Good IT skills and experience maintaining accurate electronic records.
• An understanding of health and safety responsibilities within a residential setting.
• Comfortable working independently and as part of a wider team.

What you’ll get in return

• 25 days’ annual holiday (plus bank holidays)
• Flexible benefits scheme including healthcare, dental, tech, vouchers, and more
• Up to 10% pension contribution

Please read before applying

This role will require an Enhanced DBS check and as an employer, Peabody does not provide sponsorship as a licenced UK employer.

Interviews will be taking place via MS Teams no later then the 20th October 2026