Specialist Housing Officer

Peabody View All Jobs; Houghton Regis; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Up to 30 days annual holiday

Volunteer days

Flexible benefits scheme

4x salary life assurance

Up to 10% pension contribution

Job summary

Peabody is seeking a Specialist Housing Officer to provide housing management support across Hertfordshire and Bedfordshire. You will help customers sustain tenancies, access services and achieve positive outcomes, with regular travel in the region, team meetings in Houghton Regis, and occasional travel to Westminster.

This is a permanent, part-time role working Monday, Wednesday and Thursday. You will build relationships with customers and partners, conduct estate inspections, manage voids, and

Qualifications

• Experience in housing management, tenancy management or support services.
• Experience working with vulnerable people, including those with disabilities or mental health needs.
• Knowledge of housing management and tenancy-related issues.
• Strong communication and relationship-building skills.
• Ability to manage a varied workload and resolve issues effectively.
• Good IT and record-keeping skills.
• Commitment to equality, diversity and inclusion.
• Full UK driving licence and access to your own vehicle.
• Experience supporting customers with mental health needs is desirable.
• Enhanced DBS check is required for this role

Responsibilities

• Manage a patch of specialist housing schemes, delivering an excellent housing management service.
• Build positive relationships with customers, support providers and local partners.
• Support customers to sustain tenancies and live independently.
• Resolve tenancy, estate and neighbourhood issues, aiming for first-time resolution.
• Carry out estate inspections and ensure schemes remain safe, clean and well maintained.
• Monitor cleaning, gardening and estate services, challenging poor performance where needed.
• Support customers with repairs reporting and maintenance issues.
• Work closely with Care & Support teams to deliver joined-up services.
• Manage voids, allocations, viewings and tenancy sign-ups.
• Complete tenancy visits, identify support needs and signpost to appropriate services.
• Maintain accurate records and case management information.
• Contribute to service targets, compliance requirements and continuous improvement.

Skills

Housing management

Tenancy management

Vulnerable customers

Communication

Record-keeping

IT proficiency

Equality & diversity

Driving licence

DBS check

Job description

Are you passionate about helping younger people, adults with disabilities, and people experiencing mental health challenges live independently? As a Specialist Housing Officer, you’ll provide housing management support to customers across Hertfordshire and Bedfordshire, helping them sustain their tenancies, access services and achieve positive outcomes. This is a community-based role with regular travel across the region, attendance at team meetings in Houghton Regis, and occasional travel to Westminster. This is a permanent, part-time role working Monday, Wednesday and Thursday.

Responsibilities

• Manage a patch of specialist housing schemes, delivering an excellent housing management service.
• Build positive relationships with customers, support providers and local partners.
• Support customers to sustain tenancies and live independently.
• Resolve tenancy, estate and neighbourhood issues, aiming for first-time resolution.
• Carry out estate inspections and ensure schemes remain safe, clean and well maintained.
• Monitor cleaning, gardening and estate services, challenging poor performance where needed.
• Support customers with repairs reporting and maintenance issues.
• Work closely with Care & Support teams to deliver joined-up services.
• Manage voids, allocations, viewings and tenancy sign-ups.
• Complete tenancy visits, identify support needs and signpost to appropriate services.
• Maintain accurate records and case management information.
• Contribute to service targets, compliance requirements and continuous improvement.

Requirements

• Experience in housing management, tenancy management or support services
• Experience working with vulnerable people, including those with disabilities or mental health needs.
• Knowledge of housing management and tenancy-related issues.
• Strong communication and relationship-building skills.
• Ability to manage a varied workload and resolve issues effectively.
• Good IT and record-keeping skills.
• Commitment to equality, diversity and inclusion.
• Full UK driving licence and access to your own vehicle.
• Experience supporting customers with mental health needs is desirable.
• Please note, an enhanced DBS check is required for this role

Benefits

• Up to 30 days' annual holiday, plus bank holidays
• Two additional paid volunteering days each year
• Flexible benefits scheme, including family friendly benefits and access to a discount portal
• 4 x salary life assurance
• Up to 10% pension contribution

When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

We reserve the right to close this advert early should we receive a high volume of suitable applications.