Warranty & Quality Operations Lead

Bosch; Birmingham; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

On-site parking

Employee discounts

Job summary

Bosch Rexroth, based at our Birmingham facility, is seeking an experienced Warranty and Quality Engineer to lead the Warranty Department and drive early resolution of RMA issues. You will collaborate with Manufacturing, Supply Management and Quality teams to reduce costs and improve product quality.

The role requires ISO 14001/9001 experience, strong problem-solving, and hands-on use of MRP and QC systems. On-site work with opportunities to influence design and manufacturing processes.

Qualifications

• A minimum HNC / HND in a mechanical engineering discipline is essential, with proven experience in a similar role.
• Comprehensive understanding of lean manufacturing and quality tools such as 8D, TOPS, RCA.
• Experienced in QMS and fully conversant with ISO 14001 & ISO 9001.
• Demonstrable experience in a similar position.
• Computer literate, with sound knowledge of Microsoft packages, experienced in use of MRP and Quality Control systems.
• Manage, co-ordinate and oversee effective implementation of the departmental quality, environmental, health & safety needs to ensure compliance to the documented management system.

Responsibilities

• Provide management and guidance to the Warranty Department to ensure the RMA response targets are achieved.
• Develop and maintain effective relationships with Manufacturing & Production Engineers, Supply Management personnel, Quality and Warranty claims departments
• Carry out regular visits to customer production facilities for discussions with Manufacturing & Production engineers; provide prompt and effective resolution to recurring production issues.
• Provide suggestions and steps involved for solutions to ongoing production issues including possible design modifications and cost reduction opportunities as appropriate.
• Define priority of claims to be handled to satisfy customers in the best possible way
• Assist with transition of parts between prototype and production phase at the customer as required
• Participate, as required, in customer print reviews and approval
• Participate in Production Readiness Reviews
• Support PMI activities for Service (Warranty) harmonization
• Supply Management: Review quality and delivery non-conformances. Monitor and negotiate various quality metrics, for supplier performance.
• To support Supplier Quality & Warranty Engineers and act as facilitator for quality issues at both at customer and HydraForce by:
• Understanding and communicating quality requirements in accordance with the customer supplier quality manual
• Assist in resolving PPAP/ISIR questions
• Assist with returns and RGA reports to customer for line rejects, ensuring root cause analysis has been completed, using appropriate OEM problem solving techniques and/or HydraForce 8D process (TOPS), to eliminate reoccurrences
• Work with internal departments to develop accurate, timely resolution and closure of quality issues identified by the customer.
• Provide timely identification of warranty trends and prioritize efforts into reducing warranty costs
• Participate in creating design solutions to address warranty issues
• Perform warranty reviews with OEM SQA Engineer’s where required
• Ensure a timely and effective financial closure of claims
• Act as a champion for warranty projects initiated by the customer that require Application or Design Engineering support
• Works with both the OEM customer and HydraForce Sales departments in coordinating and supporting warranty agreements

Skills

Lean manufacturing

8D TOPS RCA

QMS

ISO 14001/9001

Communication

Problem solving

Organization

Education

HNC / HND in mechanical engineering

Tools

MRP systems

MS Office

Job description

Bosch Rexroth, based at our Birmingham facility, is seeking an experienced Warranty and Quality Engineer to lead the Warranty Department and drive early resolution of RMA issues. You will collaborate with Manufacturing, Supply Management and Quality teams to reduce costs and improve product quality.

The role requires ISO 14001/9001 experience, strong problem-solving, and hands-on use of MRP and QC systems. On-site work with opportunities to influence design and manufacturing processes.