SERVICE Coordinator

CW Recruitment; Ovingdean; On-site; GBP 26,000 - 38,000; Full time

Job summary

CW Recruitment is seeking a Service Coordinator to act as the central point of contact between field engineers, customers, suppliers and internal departments. You will ensure work is scheduled effectively, resources allocated appropriately, and projects delivered on time and within budget.

You will manage engineers' calendars, react quickly to changes, and proactively monitor open jobs, maintaining clear communication with customers and engineers to mitigate risks and delays.

Qualifications

• Excellent administration and customer care skills.
• Experience coordinating schedules and calendars.
• Ability to respond professionally to changes and delays.

Responsibilities

• Act as central point of contact between field engineers, customers, suppliers and internal departments.
• Schedule and co-ordinate Service Engineers according to project requirements and deadlines.
• Proactively monitor open jobs and communicate with customers and engineers to mitigate risk and delays.
• Utilise technical drawings/CAD knowledge where applicable to support projects.

Skills

Administration

Customer care

Scheduling

Coordination

Tools

CAD

Job description

SERVICE Coordinator - Act as the central point of contact between field engineers, customers, suppliers and internal departments, ensuring work is scheduled effectively, resources are allocated appropriately and projects are delivered on time, within budget and to the required standard.

Manage Engineers calendar utilising availability and skill-set to suit the project requirement being able to react professionally and efficiently to changes and last-minute issues/delays

Schedule and co-ordinate Service Engineers in line with project requirements and deadlines. Proactively monitor open jobs and keep in communication with the customers and engineers to mitigate risk and delays

In addition to excellent Administration and customer care skills, ideally you will have a TECHNICAL nature or have experience of Technical Drawings – CAD – etc