Engineering Service Coordinator Assistant

Stafforce Recruitment; Loughborough; On-site; GBP 24,000 - 32,000; Full time

Job summary

Stafforce Recruitment is recruiting for an Engineering Service Assistant for our client in Loughborough on a full-time, permanent basis. The role involves assisting the Service Coordinator, coordinating service activities and providing admin support within an engineering-focused environment.

The ideal candidate will have strong organisational and communication skills, be IT literate, and able to work as part of a team in a fast-paced setting.

Qualifications

• Experience in customer service or service administration is advantageous.
• Strong organisational and multi-tasking abilities.
• Excellent verbal and written communication skills.

Responsibilities

• Assist the Service Coordinator with service-related enquiries by phone or IT systems.
• Support planning, scheduling and delivery of customer service work.
• Be a helpful point of contact for customers and respond promptly.
• Maintain accurate records of customer services, schedules and updates.
• Ensure service documentation follows company procedures.
• Monitor appointments and coordinate work for timely service delivery.
• Communicate with internal teams and external providers to assist service delivery.
• Help resolve service issues and escalate when needed.
• Assist with service reports, customer updates and general admin duties.
• Provide administrative support including scheduling meetings and managing correspondence.

Skills

Customer service

Organisational skills

Communication skills

Teamwork

IT literacy

Microsoft Office

Tools

Microsoft Office

IT systems

Job description

Stafforce Recruitment is recruiting for an Engineering Service Assistant for our client in Loughborough on a full-time, permanent basis. The role involves assisting the Service Coordinator, coordinating service activities and providing admin support within an engineering-focused environment.

The ideal candidate will have strong organisational and communication skills, be IT literate, and able to work as part of a team in a fast-paced setting.