Customer Service & Orders Coordinator

Polypipe Civils & Green Urbanisation; Loughborough; On-site; GBP 22,000 - 28,000; Full time

Job summary

A civil engineering firm in Loughborough is seeking a Customer Service Coordinator for a 12-month fixed term role. The position requires excellent communication skills and a proactive approach to ensure top-notch service to customers. Candidates should have experience in customer-facing roles and be proficient in Microsoft Office. This role offers full-time hours, Monday to Friday, and provides opportunities to build relationships across functions.

Qualifications

• Experience in a customer facing role is essential.
• Passion for service excellence is required.
• Ability to work on own initiative.

Responsibilities

• Manage incoming calls, emails and messages.
• Coordinate with company functions for customer satisfaction.
• Provide updates on overdue orders and stock management.

Skills

Customer facing experience

Excellent communication skills

Proficient in Microsoft Office

Ability to prioritize tasks

Pro-active approach

Education

GCSE Grade C in Math's & English or equivalent

Tools

Sales Logix

Crystal

Sage Package

Job description

A civil engineering firm in Loughborough is seeking a Customer Service Coordinator for a 12-month fixed term role. The position requires excellent communication skills and a proactive approach to ensure top-notch service to customers. Candidates should have experience in customer-facing roles and be proficient in Microsoft Office. This role offers full-time hours, Monday to Friday, and provides opportunities to build relationships across functions.