Engineering Service Support Specialist

Nicholas Associates Group Limited; Loughborough; On-site; GBP 26,000 - 30,000; Full time

Job summary

Nicholas Associates Group is seeking an Engineering Service Assistant for our client in Loughborough. This full-time, permanent role involves supporting service coordination and administration within an engineering-focused environment.

You will handle customer enquiries, assist with planning and scheduling, maintain service records and ensure documentation is accurate. Strong organisational and communication skills are essential for success.

Qualifications

• Experience in customer service or service administration is advantageous.
• Strong organisational and communication abilities with attention to detail.
• Proficient in Microsoft Office and able to manage multiple priorities.

Responsibilities

• Assist the Service Coordinator with service-related enquiries by phone and IT systems.
• Support planning, scheduling and delivery of customer service work.
• Be a helpful contact for customers and respond to enquiries promptly.
• Maintain accurate records of customer services, schedules and updates.
• Ensure service documentation is completed accurately and per procedures.
• Monitor service appointments and coordinate work to meet timelines.
• Communicate with internal teams and external service providers.
• Help resolve service-related issues and escalate when required.
• Assist with service reports, updates and general administrative duties.
• Provide wider administrative support including meetings and correspondence.

Skills

Customer service

Administration

Team player

Organisational skills

Communication

IT literate

Tools

Microsoft Office

Job description

Nicholas Associates Group is seeking an Engineering Service Assistant for our client in Loughborough. This full-time, permanent role involves supporting service coordination and administration within an engineering-focused environment.

You will handle customer enquiries, assist with planning and scheduling, maintain service records and ensure documentation is accurate. Strong organisational and communication skills are essential for success.