Engineering Service Assistant

Nicholas Associates Group Limited; Loughborough; On-site; GBP 26,000 - 30,000; Full time

Job summary

Nicholas Associates Group is seeking an Engineering Service Assistant for our client in Loughborough. This full-time, permanent role involves supporting service coordination and administration within an engineering-focused environment.

You will handle customer enquiries, assist with planning and scheduling, maintain service records and ensure documentation is accurate. Strong organisational and communication skills are essential for success.

Qualifications

• Experience in customer service or service administration is advantageous.
• Strong organisational and communication abilities with attention to detail.
• Proficient in Microsoft Office and able to manage multiple priorities.

Responsibilities

• Assist the Service Coordinator with service-related enquiries by phone and IT systems.
• Support planning, scheduling and delivery of customer service work.
• Be a helpful contact for customers and respond to enquiries promptly.
• Maintain accurate records of customer services, schedules and updates.
• Ensure service documentation is completed accurately and per procedures.
• Monitor service appointments and coordinate work to meet timelines.
• Communicate with internal teams and external service providers.
• Help resolve service-related issues and escalate when required.
• Assist with service reports, updates and general administrative duties.
• Provide wider administrative support including meetings and correspondence.

Skills

Customer service

Administration

Team player

Organisational skills

Communication

IT literate

Tools

Microsoft Office

Job description

We are currently recruiting for an Engineering Service Assistant for our client based in Loughborough on a full time and permanent basis.

Job Title: Engineering Service Assistant
Location: Loughborough
Job Type: Full time, permanent
Hours: Monday to Friday, 8:00am - 5:00pm with a 30-minute lunch break
Salary: Circa £28K per annum

Key Responsibilities

• Assist the Service Coordinator with service-related enquiries received by telephone and through IT systems.
• Support the planning, scheduling and delivery of customer service work.
• Act as a helpful point of contact for customers, responding to enquiries and ensuring their needs are dealt with promptly.
• Maintain accurate records of customer services, service schedules and system updates.
• Ensure service documentation is completed accurately and in line with company procedures.
• Monitor service appointments and help coordinate work to ensure services are delivered on time and to customer satisfaction.
• Communicate with internal teams and external service providers to support seamless service delivery.
• Help resolve service-related issues, escalating concerns where required.
• Assist with service reports, customer updates and general administrative duties.
• Provide wider administrative support, including scheduling meetings, maintaining files and managing correspondence.

About You

• Strong organisational skills with the ability to manage multiple priorities.
• Customer-focused, results-driven approach with a commitment to following tasks through to completion.
• Excellent verbal and written communication skills.
• Confident working as part of a team with a customer-first mentality.
• Able to work effectively in a fast-paced service environment.
• Proficient in Microsoft Office and generally IT literate.
• Previous experience in customer service, service administration or administrative support would be advantageous.
• Familiarity with engineering services and an understanding of different levels of machine servicing would be beneficial.
• A practical engineering background, with a parts and services mindset, would be highly desirable.

This is a great opportunity for someone who enjoys supporting customers, coordinating service activity and working within an engineering-focused environment. If you are organised, practical and confident communicating with customers and internal teams, we would like to hear from you. S14

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.