Service Coordinator

Kemp Recruitment Ltd; Hessle; On-site; GBP 24,000 - 32,000; Full time

Job summary

National Forklift Dealership in Hull is seeking a Service Coordinator to join their service operations. You will schedule engineers, handle customer requests, and ensure smooth service delivery in a busy field service environment.

This role offers structured training and clear progression within the organisation. You will communicate between customers, engineers and internal teams, maintaining accurate records and supporting invoicing and job completion paperwork.

Qualifications

• Experience in coordination/scheduling or service administration is desirable.
• Strong organisational skills with the ability to manage multiple priorities and details.
• Confident communicator with professional telephone manners and basic computer literacy.

Responsibilities

• Schedule and coordinate field service engineers to meet customer needs.
• Manage incoming service requests and breakdown calls, prioritising workload.
• Liaise with customers to provide updates on engineer attendance and job progress.

Skills

Coordination

Scheduling

Service administration

Customer communication

Data entry

Job description

Job Title: Service Coordinator

Location: Hull

Salary: £28,000 per annum

National Forklift Dealership

We are working with a leading national forklift dealership to recruit a Service Coordinator for their Nottingham depot. This is an excellent opportunity for someone with strong administrative and coordination experience who is looking to build a long-term career within a structured and well-established service environment.

The business is highly regarded for investing in its people and developing internal talent. Full training and ongoing support will be provided, making this a great opportunity for someone who is organised, customer-focused, and looking to progress within the material handling industry.

The Opportunity

As a Service Coordinator, you will be at the centre of the service operation, ensuring engineers are effectively scheduled, customer requests are handled efficiently, and service activity runs smoothly.

You will play a key role in maintaining communication between customers, engineers, and internal departments, ensuring a high level of service delivery and operational efficiency.

Key Responsibilities

• Scheduling and coordinating field service engineers
• Managing incoming service requests and breakdown calls
• Prioritising workloads to ensure customer downtime is minimised
• Liaising with customers to provide updates on engineer attendance and job progress
• Raising and processing job cards, service reports, and internal documentation
• Supporting engineers with parts and job requirements
• Maintaining accurate records on internal systems
• Assisting with invoicing, service administration, and job completion paperwork
• Communicating effectively with internal departments including parts and sales
• Ensuring all service activities are recorded accurately and efficiently

About You

• Previous experience in a coordination, scheduling, service administration, or similar role is desirable
• Strong organisational skills with the ability to manage multiple priorities
• Confident communicator with a professional telephone manner
• Computer literate and comfortable working with systems and databases
• Able to work under pressure in a fast-paced environment
• High attention to detail and accuracy in administrative work
• Team player with a proactive and customer-focused approach
• Eager to learn and develop within a structured environment

What's on Offer

• £28,000 basic salary
• Opportunity to build a long-term career within a national organisation
• Supportive and structured working environment
• Clear progression opportunities within service operations and wider business functions