Engineering Operations Manager

TN United Kingdom; Sutton Weaver; On-site; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking an Engineering Operations Manager to lead project activities and manage customer communications in Sutton Weaver. This role involves overseeing onboarding processes, managing supplier relationships, and ensuring quality standards are maintained. The ideal candidate will have proven experience in project management and strong leadership skills. You'll be part of a dynamic team, contributing to significant client demands and strategic partnerships while supporting operations across the UK and beyond. If you are innovative and thrive in a collaborative environment, this opportunity is perfect for you.

Qualifications

• Proven experience managing service/project teams.
• Hands-on project management experience with strong leadership skills.

Responsibilities

• Oversee onboarding of new projects and ensure smooth operations.
• Manage key supplier relationships and supply chain requirements.

Skills

Project Management

Leadership

Problem Solving

Client Communication

Team Collaboration

Attention to Detail

Education

NVQ Level 3 in Electrical Discipline

Tools

Microsoft SQL

Project Management Methodologies (Prince2, Agile)

PLC Skills

TCP/IP Networks

Job description

Overview

JBT currently has a great opportunity for an Engineering Operations Manager to join the ACS Team in Sutton Weaver. Your role based in Sutton Weaver will be to support significant client demand and strategic partnerships for our AutoCoding portfolio. We need to grow the structure within our project engineering team.

The day-to-day duties will include managing customer communications, leading project activities and planning across various projects, managing supplier relationships, and assessing team skills and training needs. The role will also involve onboarding new employees, recruiting a replacement field engineer, and visiting customer sites to determine solutions for projects. This may include installation of software, hardware, and system components throughout the UK, Europe, and potentially the USA and other parts of the world.

Key Tasks and Responsibilities

1. Oversee onboarding of new projects and ensure smooth day-to-day operations.
2. Create and communicate project plans to clients and the engineering team, ensuring projects stay within budget.
3. Manage the onboarding of new planning functions to delegate daily duties effectively.
4. Recruit and onboard a replacement field engineer.
5. Ensure quality standards and safe working practices are maintained and improved.
6. Manage key supplier relationships and supply chain requirements.
7. Conduct reviews with engineers for skill development and issue resolution.
8. Collaborate with teams to understand new business initiatives and prepare the team accordingly.
9. Lead projects at site level when necessary to facilitate knowledge transfer.
10. Act as the second-line escalation point for customer challenges on projects.
11. Monitor budgets and discuss variances as needed.

Qualifications and Experience

• Proven experience managing service/project teams.
• Hands-on project management experience.
• Strong leadership and team management skills.
• Minimum NVQ Level 3 in a relevant electrical discipline.
• Mechanical skills and experience.
• Willingness to learn proprietary and third-party software systems.
• Training skills for end-users and project teams.
• Full UK passport and UK driving license.
• Preferred but not required: experience with Microsoft SQL tools, industrial communication protocols, project management methodologies like Prince2 and Agile, PLC skills, TCP/IP networks, vision devices, and knowledge of additional languages such as German, Spanish, or French.

Skills and Attributes

• Innovative problem-solving approach.
• Knowledge sharing and team collaboration skills.
• Ability to prioritize and escalate issues appropriately.
• Excellent client-facing skills.
• Flexibility to support UK, Europe, and other global locations.
• Self-confidence and ability to challenge assumptions.
• Strong attention to detail.