Engineering Labour Coordinator

ECG Facilities Services; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

ECG Facilities Services, based in Glasgow, seeks a skilled individual to coordinate engineering teams, manage CAFM systems, and ensure excellent customer service. With a robust presence in facilities maintenance, we require someone ambitious and detail-oriented with experience in a fast-paced environment.

The successful candidate will assist the Technical Manager and ensure compliance with SLAs and KPIs. The role requires proficiency in Microsoft Word and Excel, alongside strong organizational skills.

Qualifications

• Previous experience in a similar role (preferably in facilities or service industries).
• Experience working in a very fast-paced environment.
• Ambitious and eager to learn quickly.

Responsibilities

• Coordinate and schedule inhouse engineering labour visits.
• Assist Technical Manager in planning Reactive, Fixed Price and Maintenance Work orders.
• Manage and update CAFM systems.
• Respond to client queries and provide excellent customer service.

Skills

Knowledge of CAFM systems

Experience in coordinating engineering teams

Ability to work to strict SLAs & KPIs

Strong time management and organizational skills

Excellent communication and numeracy skills

Tools

Microsoft Word

Microsoft Excel

CAFM systems

Job description

ECG Facilities Services, based in Glasgow, seeks a skilled individual to coordinate engineering teams, manage CAFM systems, and ensure excellent customer service. With a robust presence in facilities maintenance, we require someone ambitious and detail-oriented with experience in a fast-paced environment.

The successful candidate will assist the Technical Manager and ensure compliance with SLAs and KPIs. The role requires proficiency in Microsoft Word and Excel, alongside strong organizational skills.