Technical Manager

ECG Facilities Services; Warrington; On-site; GBP 42,000 - 55,000; Full time

Benefits offered by this job

Company supplied vehicle

25 days holiday

Job summary

ECG Facilities Services is seeking a capable Labour Department Helpdesk Manager to coordinate daily operations and oversee engineering resource planning across UK facilities maintenance. The role involves allocating engineers to reactive and planned works, ensuring contractual service levels are achieved and maintaining records in Corrigo.

You will monitor progress, provide technical guidance to engineers, and support recruitment, inductions and training to develop engineering staff and

Qualifications

• Hands-on engineering background with technical know-how.
• Understanding of maintenance operations and resource planning.
• Experience supervising engineering teams and staff development.

Responsibilities

• Manage the daily operation of the Labour Department Helpdesk and engineering resource planning.
• Allocate engineers to reactive and planned works, ensuring service levels are achieved.
• Monitor work in progress, maintenance schedules and fixed-price works to ensure timely completion.
• Maintain accurate records within the Corrigo system, including job updates and management reports.
• Provide technical support and guidance to engineers and assist with tablet and system-related issues.
• Manage engineer availability, including holidays, overtime, on-call rotas, sickness and timesheet approval.
• Support recruitment, inductions, training, appraisals and the development of engineering staff and apprentices.
• Liaise with customers and internal departments to ensure effective communication and resource utilisation.
• Produce operational and performance reports, including overtime and departmental KPI reporting.
• Drive continuous improvement of departmental processes, systems and procedures.
• Ensure compliance with company policies, health and safety, quality, environmental and legal requirements.

Skills

Engineering experience

Operations planning

Team supervision

Education

Technical apprenticeship in Engineering

Tools

Corrigo

Resource planning tools

Job description

Established in 1994, ECG Facilities Services is a leading provider of Mechanical and Electrical (M&E) maintenance across the UK. With a strong presence in the commercial, retail and industrial sectors, ECG also delivers specialist services in water hygiene and managed services - operating 24/7, 365 days a year.

With over 30 years of industry expertise and a workforce of more than 400 employees, ECG operates nationwide from its headquarters in Blantyre, Glasgow, supported by strategically located offices across the UK. Now part of the Mecsia Group, ECG continues to set the standard in facilities maintenance through innovation, real-time technology, and an unwavering commitment to excellence.

At ECG, we value the strength that comes from a diverse team. We are proud to promote equality, embrace inclusion, and stand firmly against discrimination in the workplace.

Location: Warrington

Hours: 40 hours per week

Company Benefits

• Company supplied vehicle
• 25 days holiday (not including bank holidays)

Job Responsibilities

• Manage the daily operation of the Labour Department Helpdesk and engineering resource planning.
• Allocate engineers to reactive and planned works, ensuring contractual service levels are achieved.
• Monitor work in progress, maintenance schedules and fixed-price works to ensure timely completion.
• Maintain accurate records within the Corrigo system, including job updates, engineer information and management reports.
• Provide technical support and guidance to engineers and assist with tablet and system-related issues.
• Manage engineer availability, including holidays, overtime, on-call rotas, sickness and timesheet approval.
• Support recruitment, inductions, training, appraisals and the development of engineering staff and apprentices.
• Liaise with customers and internal departments to ensure effective communication and resource utilisation.
• Produce operational and performance reports, including overtime and departmental KPI reporting.
• Drive continuous improvement of departmental processes, systems and procedures.
• Ensure compliance with company policies, health and safety, quality, environmental and legal requirements.

Skills & Qualifications Required

• Strong technical knowledge gained through hands‑on engineering experience.
• Good understanding of engineering operations, maintenance activities and resource planning.
• Experience supervising or managing engineering teams, including workload allocation, performance support and staff development.

Qualifications

• Recognised technical apprenticeship in an engineering discipline (e.g. Electrical, Mechanical, HVAC, Building Services or similar).

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.