Subcontract Coordinator – CAFM & Client Helpdesk

ECG Facilities Services; Blantyre; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Extensive training and support

25 days holiday

Job summary

ECG Facilities Services, based in Blantyre, is seeking a dedicated professional for a pivotal role in coordinating subcontractor work and maintaining high standards in customer service. The ideal candidate will possess strong knowledge of CAFM systems and previous experience in Facilities Management. The company values diversity and equal opportunity in the workplace.

This position demands effective workload management in a fast-paced environment, with support and training provided. Enjoy the benefits of 25 days holiday and a strong support system at ECG.

Qualifications

• Previous experience coordinating subcontractor work activities.
• Knowledge of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Experience with Facilities Management Helpdesk.

Responsibilities

• Coordinate and schedule subcontractor maintenance and reactive visits.
• Manage and update ECG’s CAFM system, Corrigo.
• Respond to client enquiries and provide excellent customer services.

Skills

Excellent communication skills

Proficiency in Microsoft software

Knowledge of CAFM systems

Customer service excellence

Ability to manage workload

Tools

CAFM systems (eLogbooks, Maistro)

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

ECG Facilities Services, based in Blantyre, is seeking a dedicated professional for a pivotal role in coordinating subcontractor work and maintaining high standards in customer service. The ideal candidate will possess strong knowledge of CAFM systems and previous experience in Facilities Management. The company values diversity and equal opportunity in the workplace.

This position demands effective workload management in a fast-paced environment, with support and training provided. Enjoy the benefits of 25 days holiday and a strong support system at ECG.