Engineering Operations Manager – Resource Planning

ECG Facilities Services; Warrington; On-site; GBP 42,000 - 55,000; Full time

Benefits offered by this job

Company supplied vehicle

25 days holiday

Job summary

ECG Facilities Services is seeking a capable Labour Department Helpdesk Manager to coordinate daily operations and oversee engineering resource planning across UK facilities maintenance. The role involves allocating engineers to reactive and planned works, ensuring contractual service levels are achieved and maintaining records in Corrigo.

You will monitor progress, provide technical guidance to engineers, and support recruitment, inductions and training to develop engineering staff and

Qualifications

• Hands-on engineering background with technical know-how.
• Understanding of maintenance operations and resource planning.
• Experience supervising engineering teams and staff development.

Responsibilities

• Manage the daily operation of the Labour Department Helpdesk and engineering resource planning.
• Allocate engineers to reactive and planned works, ensuring service levels are achieved.
• Monitor work in progress, maintenance schedules and fixed-price works to ensure timely completion.
• Maintain accurate records within the Corrigo system, including job updates and management reports.
• Provide technical support and guidance to engineers and assist with tablet and system-related issues.
• Manage engineer availability, including holidays, overtime, on-call rotas, sickness and timesheet approval.
• Support recruitment, inductions, training, appraisals and the development of engineering staff and apprentices.
• Liaise with customers and internal departments to ensure effective communication and resource utilisation.
• Produce operational and performance reports, including overtime and departmental KPI reporting.
• Drive continuous improvement of departmental processes, systems and procedures.
• Ensure compliance with company policies, health and safety, quality, environmental and legal requirements.

Skills

Engineering experience

Operations planning

Team supervision

Education

Technical apprenticeship in Engineering

Tools

Corrigo

Resource planning tools

Job description

ECG Facilities Services is seeking a capable Labour Department Helpdesk Manager to coordinate daily operations and oversee engineering resource planning across UK facilities maintenance. The role involves allocating engineers to reactive and planned works, ensuring contractual service levels are achieved and maintaining records in Corrigo.

You will monitor progress, provide technical guidance to engineers, and support recruitment, inductions and training to develop engineering staff and