Engineering Operations Manager – M&E Services

ECG Facilities Services; Lymm; On-site; GBP 42,000 - 56,000; Full time

Job summary

ECG Facilities Services is seeking a proactive operations professional to oversee the Labour Department Helpdesk and engineering resource planning across the UK.

You will allocate engineers to reactive and planned works, monitor schedules, maintain records in Corrigo, and produce performance reports while driving continuous improvement and ensuring health, safety and quality standards are met.

Qualifications

• Experience in resource planning for engineering or maintenance teams.
• Experience supervising or managing engineering staff.
• Experience producing operational/performance reports.

Responsibilities

• Manage daily operation of Labour Department Helpdesk and engineering resource planning.
• Allocate engineers to reactive and planned works to meet contractual service levels.
• Monitor work in progress, maintenance schedules, and fixed-price works for timely completion.
• Maintain records within Corrigo, including job updates, engineer information and reports.
• Provide technical support and guidance to engineers and assist with tablet/system issues.
• Manage engineer availability including holidays, overtime, on-call rotas and timesheets.
• Support recruitment, inductions, training and development of staff and apprentices.
• Liaise with customers and internal departments to ensure effective communication and resource utilisation.
• Produce operational and performance reports and KPI reporting.
• Drive continuous improvement of departmental processes and procedures.
• Ensure compliance with policies, health and safety, quality, environmental and legal requirements.

Skills

Resource planning

Engineering supervision

Performance reporting

Health and safety

Education

Recognised technical apprenticeship

Tools

Corrigo system

Job description

ECG Facilities Services is seeking a proactive operations professional to oversee the Labour Department Helpdesk and engineering resource planning across the UK.

You will allocate engineers to reactive and planned works, monitor schedules, maintain records in Corrigo, and produce performance reports while driving continuous improvement and ensuring health, safety and quality standards are met.