Subcontract Coordinator

ECG Facilities Services; Blantyre; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Extensive training and support

25 days holiday

Job summary

ECG Facilities Services, based in Blantyre, is seeking a dedicated professional for a pivotal role in coordinating subcontractor work and maintaining high standards in customer service. The ideal candidate will possess strong knowledge of CAFM systems and previous experience in Facilities Management. The company values diversity and equal opportunity in the workplace.

This position demands effective workload management in a fast-paced environment, with support and training provided. Enjoy the benefits of 25 days holiday and a strong support system at ECG.

Qualifications

• Previous experience coordinating subcontractor work activities.
• Knowledge of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Experience with Facilities Management Helpdesk.

Responsibilities

• Coordinate and schedule subcontractor maintenance and reactive visits.
• Manage and update ECG’s CAFM system, Corrigo.
• Respond to client enquiries and provide excellent customer services.

Skills

Excellent communication skills

Proficiency in Microsoft software

Knowledge of CAFM systems

Customer service excellence

Ability to manage workload

Tools

CAFM systems (eLogbooks, Maistro)

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Established in 1994, ECG Facilities Services is a leading provider of Mechanical and Electrical (M&E) maintenance across the UK. With a strong presence in the commercial, retail and industrial sectors, ECG also delivers specialist services in water hygiene and managed services - operating 24/7, 365 days a year.

With over 30 years of industry expertise and a workforce of more than 400 employees, ECG operates nationwide from its headquarters in Blantyre, Glasgow, supported by strategically located offices across the UK. Now part of the Mecsia Group, ECG continues to set the standard in facilities maintenance through innovation, real-time technology, and an unwavering commitment to excellence.

At ECG, we value the strength that comes from a diverse team. We are proud to promote equality, embrace inclusion, and stand firmly against discrimination in the workplace.

Location: Glasgow, Blantyre

Hours: 40 hours per week

Company Benefits

• Extensive training and support
• 25 days holiday (not including bank holidays)

Essential duties and responsibilities

Coordinate and schedule subcontractor maintenance and reactive visits to client sites.

Manage and update ECG’s CAFM system, Corrigo.

Manage and update a range of client driven CAFM systems, such as eLogbook’s, Maistro.

Respond to client enquiries and provide excellent customer services.

Ensure compliance with client driven SLA’s and KPI’s.

Work effectively and efficiently in a fast-paced environment.

Skills & Qualifications Required

Knowledge and Understanding

Knowledge/use of CAFM systems such as eLogbooks, Maistro, Concerto.

Previous experience in a similar role – coordination of subcontractor work activities.

Previous experience/knowledge of the Facilities Management/Building Services Industry.

Facilities Management Helpdesk Experience.

Working knowledge of Service Level Agreements and Key Performance Indicators.

Skills

Excellent communication skills, both verbal and via email.

Proficiency in Microsoft software; Word, Excel, SharePoint, Outlook etc.

Highly detailed.

Excellence in Customer Services.

Experience of working in a fast-paced office environment.

Ability to manage workload effectively, prioritising key tasks.

Team player – essential to be able to integrate into a close-knit team.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.