Technical Manager

ECG Facilities Services; Lymm; On-site; GBP 42,000 - 56,000; Full time

Job summary

ECG Facilities Services is seeking a proactive operations professional to oversee the Labour Department Helpdesk and engineering resource planning across the UK.

You will allocate engineers to reactive and planned works, monitor schedules, maintain records in Corrigo, and produce performance reports while driving continuous improvement and ensuring health, safety and quality standards are met.

Qualifications

• Experience in resource planning for engineering or maintenance teams.
• Experience supervising or managing engineering staff.
• Experience producing operational/performance reports.

Responsibilities

• Manage daily operation of Labour Department Helpdesk and engineering resource planning.
• Allocate engineers to reactive and planned works to meet contractual service levels.
• Monitor work in progress, maintenance schedules, and fixed-price works for timely completion.
• Maintain records within Corrigo, including job updates, engineer information and reports.
• Provide technical support and guidance to engineers and assist with tablet/system issues.
• Manage engineer availability including holidays, overtime, on-call rotas and timesheets.
• Support recruitment, inductions, training and development of staff and apprentices.
• Liaise with customers and internal departments to ensure effective communication and resource utilisation.
• Produce operational and performance reports and KPI reporting.
• Drive continuous improvement of departmental processes and procedures.
• Ensure compliance with policies, health and safety, quality, environmental and legal requirements.

Skills

Resource planning

Engineering supervision

Performance reporting

Health and safety

Education

Recognised technical apprenticeship

Tools

Corrigo system

Job description

Overview

Established in 1994, ECG Facilities Services is a leading provider of Mechanical and Electrical (M&E) maintenance across the UK. With a strong presence in the commercial, retail and industrial sectors, ECG also delivers specialist services in water hygiene and managed services - operating 24/7, 365 days a year.

With over 30 years of industry expertise and a workforce of more than 400 employees, ECG operates nationwide from its headquarters in Blantyre, Glasgow, supported by strategically located offices across the UK. Now part of the Mecsia Group, ECG continues to set the standard in facilities maintenance through innovation, real-time technology, and an unwavering commitment to excellence.

At ECG, we value the strength that comes from a diverse team. We are proud to promote equality, embrace inclusion, and stand firmly against discrimination in the workplace.

Essential Duties and Responsibilities

• Manage the daily operation of the Labour Department Helpdesk and engineering resource planning.


• Allocate engineers to reactive and planned works, ensuring contractual service levels are achieved.


• Monitor work in progress, maintenance schedules and fixed-price works to ensure timely completion.


• Maintain accurate records within the Corrigo system, including job updates, engineer information and management reports.


• Provide technical support and guidance to engineers and assist with tablet and system-related issues.


• Manage engineer availability, including holidays, overtime, on-call rotas, sickness and timesheet approval.


• Support recruitment, inductions, training, appraisals and the development of engineering staff and apprentices.


• Liaise with customers and internal departments to ensure effective communication and resource utilisation.


• Produce operational and performance reports, including overtime and departmental KPI reporting.


• Drive continuous improvement of departmental processes, systems and procedures.


• Ensure compliance with company policies, health and safety, quality, environmental and legal requirements.

Knowledge

• Strong technical knowledge gained through hands-on engineering experience.


• Good understanding of engineering operations, maintenance activities and resource planning.


• Experience supervising or managing engineering teams, including workload allocation, performance support and staff development.

Qualifications

• Recognised technical apprenticeship in an engineering discipline (e.g. Electrical, Mechanical, HVAC, Building Services or similar).

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.