Strategic Sales Admin & Accounts Specialist

Office Angels; Wigston; On-site; GBP 26,000 - 36,000; Full time

Job summary

Office Angels is seeking a Sales Account Administrator to provide essential administrative and commercial support to the sales function. You will manage accounts, process orders and prepare quotations to ensure a high level of service throughout the sales process.

You will liaise with Sales, Operations, Finance and Logistics, taking ownership of tasks, building relationships and solving problems to keep processes running smoothly.

Qualifications

• Experience in sales administration, account management or customer-facing roles.
• Excellent written and verbal communication skills.
• Strong organisational skills with ability to manage multiple priorities.
• Excellent attention to detail and accuracy.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Experience using an ERP/MRP system.
• Able to work independently while contributing to a team.
• Customer-focused and professional approach.
• Proactive problem-solving and calm under pressure.

Responsibilities

• Act as the primary administrative contact for a portfolio of customer accounts.
• Build and maintain strong professional customer relationships.
• Support onboarding of new customers, including account setup and documentation.
• Respond promptly to customer enquiries relating to orders, pricing, lead times and deliveries.
• Coordinate with internal teams to resolve customer concerns and queries.
• Maintain up-to-date customer records, pricing, and contract information.
• Prepare quotations, proposals, and sales documentation with accuracy.
• Process customer orders and enter into ERP in a timely manner.
• Monitor order progress and communicate updates to customers.
• Assist with sales reports, forecasts and KPIs.
• Provide admin support to sales management, including meeting prep and calendars.
• Help organise customer visits and trade shows.
• Support invoicing and resolve invoice queries with Finance.

Skills

Sales administration

Account management

Customer service

Communication skills

Organisational skills

MS Office proficiency

ERP/MRP systems

Independent worker & teamwork

Tools

ERP/MRP system

Job description

Office Angels is seeking a Sales Account Administrator to provide essential administrative and commercial support to the sales function. You will manage accounts, process orders and prepare quotations to ensure a high level of service throughout the sales process.

You will liaise with Sales, Operations, Finance and Logistics, taking ownership of tasks, building relationships and solving problems to keep processes running smoothly.