Engineer Scheduling Administrator

Siamo Recruitment a division of Siamo Group; Cirencester; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Flexible start and finish times

Discretionary annual bonus

Christmas shut down

20 days holiday + 8 bank holidays

Company Pension

Paid Sick leave after 1 year

Free On-Site Parking

Free tea & coffee

Life Assurance

Job summary

Siamo Recruitment a division of Siamo Group is looking for an organised, detail‑oriented Engineer Scheduling Administrator to join the team in Cirencester. You will coordinate service visits, schedule workloads for engineers and liaise with multiple departments to maintain high service levels.

The role offers responsibility, independence, and the chance to develop valuable skills within a supportive team. Experience with scheduling tools and CRM is essential.

Qualifications

• Previous experience in scheduling, planning or coordination.
• Strong customer service experience, ideally handling queries by phone and email.
• Excellent organisational skills with ability to manage multiple tasks and priorities.
• Ability to work well under pressure in a fast-paced environment.
• Confident using CRM systems and scheduling/planning software.
• High attention to detail and accuracy when managing data and schedules.

Responsibilities

• Organise and allocate workloads for service engineers accordingly.
• Book all maintenance visits.
• Log all customer interactions on the CRM system.
• Manage customer requests and respond via email or telephone.
• Schedule maintenance visits for due or overdue work.
• Manage engineer holiday requests and plan workloads around absences.
• Ensure that all parts and equipment are available for works to be carried out either on site or prior to job commencing.
• Update customers on upcoming booked work and send reminders at least one week before the start date.

Skills

Scheduling experience

Organisational skills

CRM systems

Customer service

Communication skills

Multi-tasking

Pressure management

Tools

CRM software

Scheduling software

Job description

We at Siamo are proud to partner with a market‑leading company known for its innovation and reliability.

We are looking for an organised and detail‑oriented individual with excellent communication skills to join the team.

In this role, you'll be the key point of contact for customers, coordinating service visits, managing schedules, and working closely with multiple departments to ensure a high level of service.

This Engineer Scheduling Administrator offers the opportunity to access all areas of the business and have not 2 days the same.

This is a varied role offering responsibility, independence, and the opportunity to develop valuable skills within a supportive team.

What the client can offer:

• Flexible start and finish times, allowing up to two half‑day flex periods per month
• Discretionary annual bonus scheme
• Opportunity for Christmas shut down
• 20 days holiday + 8 bank holidays
• Company Pension
• Paid Sick leave - after 1 years' service
• Free On‑Site Parking
• Free tea & coffee
• Life Assurance

Responsibilities:

• Organise and allocate workloads for service engineers accordingly
• Book all maintenance visits
• Log all customer interactions on the CRM system
• Manage customer requests and respond via email or telephone
• Schedule maintenance visits for due or overdue work
• Manage engineer holiday requests and plan workloads around absencesEnsure that all parts and equipment are available for works to be carried out either on site or prior to job commencing.
• Update customers on upcoming booked work and send reminders at least one week before the start date

Qualifications:

• Previous experience in a scheduling, planning, coordination
• Strong customer service experience, ideally handling queries by phone and email
• Good organisational skills with the ability to manage multiple tasks and priorities
• Ability to work well under pressure in a fast‑paced environment
• Confident using CRM systems and scheduling/planning software
• High attention to detail and accuracy when managing data and schedules
• Experience working with engineers, field teams, or technical departments would be highly advantageous

Like-minded job titles:

• Service Coordinator
• Works Coordinator
• Service Planner
• Helpdesk Coordinator
• Logistics Coordinator
• Customer service executive
• Engineer Coordinator

Commutable From:

Tetbury, Stroud, Stonehouse, Kemble, Fairford, Stroud, Malmesbury and Swindon