Part-Time Energy Advisor for Vulnerable Households

Citizens Advice Ltd; Royal Leamington Spa; Vor Ort; GBP 21.000 - 32.000; Teilzeit

Zusammenfassung

Citizens Advice South Warwickshire is recruiting three part-time energy advisors (full-time considered) to provide high-quality, impartial energy guidance to vulnerable energy consumers.

The role involves assessing households, advising on bills, meters, tariffs and energy efficiency, and supporting clients with debt and supplier issues. You will manage caseloads, keep records, and collaborate with partners; travel is minimal.

Aufgaben

• Assess each household's circumstances, vulnerabilities and energy needs.
• Advise on energy bills, tariffs, payment methods, meters and smart meters, supplier communications, energy efficiency and practical ways to reduce energy use safely.
• Support clients with energy debt, billing or metering problems, supplier disputes, repayment options, hardship support and relevant grants plus advocate with suppliers where appropriate.
• Recognising issues outside the scope of Empower and making effective referrals for benefits, debt, housing or other specialist advice.
• Occasionally providing advice at outreach or community venues with travel minimal.
• Managing an individual caseload, referrals, appointments, follow-up work and timely case closure, prioritising according to urgency and vulnerability.
• Maintaining accurate and timely Casebook and project records, including advice delivered, client outcomes, financial and energy savings, referrals and feedback.
• Working collaboratively with colleagues, volunteers and other CASW services, sharing information and best practice appropriately.
• Working professionally with external organisations and referral partners to support clients effectively.
• Building and maintaining effective referral relationships with relevant local organisations and promoting awareness of the Empower Project.

Jobbeschreibung

Citizens Advice South Warwickshire is recruiting three part-time energy advisors (full-time considered) to provide high-quality, impartial energy guidance to vulnerable energy consumers.

The role involves assessing households, advising on bills, meters, tariffs and energy efficiency, and supporting clients with debt and supplier issues. You will manage caseloads, keep records, and collaborate with partners; travel is minimal.