Energy Debt Caseworker & Advice Specialist

Citizens Advice Ltd; Spalding; On-site; GBP 27,000 - 28,000; Full time

Job summary

Citizens Advice Ltd is seeking a Debt Advice Caseworker to join our team and deliver quality advice and ongoing casework to clients experiencing consumer-related debt, with a focus on energy debt. You will handle inbound calls, book appointments, and support clients with sensitivity and confidentiality while helping them maximise income or minimise expenditure.

Full training will be provided. This role contributes to helping clients make informed decisions and supports the Disability Confident

Responsibilities

• Handle inbound calls from clients seeking help with their debts within agreed timescales.
• Book advice/casework appointments and support clients with sensitivity and confidentiality.
• Assist clients in identifying opportunities to maximise income or minimise expenditure and explain implications to enable informed decisions.

Job description

Citizens Advice Ltd is seeking a Debt Advice Caseworker to join our team and deliver quality advice and ongoing casework to clients experiencing consumer-related debt, with a focus on energy debt. You will handle inbound calls, book appointments, and support clients with sensitivity and confidentiality while helping them maximise income or minimise expenditure.

Full training will be provided. This role contributes to helping clients make informed decisions and supports the Disability Confident