Community Energy Adviser: Warmer Homes & Support

The Action Group; City of Edinburgh; Hybrid; GBP 29,000 - 31,000; Full time

Job summary

The Action Group is recruiting an Energy Adviser to provide high-quality, confidential energy advice to disabled people, carers and families experiencing fuel poverty. You will support households through community outreach, home visits and phone support, helping manage bills, reduce energy costs and create warmer homes.

Role is office-based or home-based with travel across Edinburgh and the Lothians. PVG check required and City & Guilds Level 3 Energy Awareness training will be provided if

Qualifications

• Experience working with disabled people and/or carers or people from marginalised groups.
• Excellent communication skills with the ability to engage a broad range of people, both written and verbal.
• Digital confidence with MS 365 and case management tools.

Responsibilities

• Manage a caseload of householders vulnerable to fuel poverty by providing holistic, impartial and specialist energy advice in person and by phone.
• Deliver tailored energy advice on tariffs, billing and options for managing fuel costs.
• Support people facing fuel debt or payment difficulties to effectively manage their situations.
• Advise on crisis supports or discretionary funds where appropriate.
• Liaise with energy suppliers to clarify issues and seek fair, affordable solutions.
• Conduct in‑home visits to assess energy needs and advise on energy efficiency measures.
• Explain potential improvements and their impact on energy use and cost.
• Promote the service with talks/workshops and maintain referral pathways.
• Maintain accurate case records and comply with data protection requirements.
• Record outcomes and contribute to monitoring and continuous improvement.
• Keep up‑to‑date knowledge of energy advice and complete City & Guilds Level 3 Energy Awareness (or equivalent).

Skills

Communication

Digital confidence

Driving licence

Education

City & Guilds Level 3 Energy Awareness (or equivalent)

Job description

The Action Group is recruiting an Energy Adviser to provide high-quality, confidential energy advice to disabled people, carers and families experiencing fuel poverty. You will support households through community outreach, home visits and phone support, helping manage bills, reduce energy costs and create warmer homes.

Role is office-based or home-based with travel across Edinburgh and the Lothians. PVG check required and City & Guilds Level 3 Energy Awareness training will be provided if