Energy & Utilities Customer Service Specialist

Energy Assets; Darwen; On-site; GBP 22,000 - 26,000; Full time

Job summary

Energy Assets in Darwen is seeking a Customer Service Advisor to be the friendly first point of contact for our customers, including major energy suppliers and direct partners. You will help ensure every interaction reflects our high standards and trusted reputation.

In this role you’ll resolve queries by phone and email, log enquiries, work with internal teams to escalate issues, and look for ways to improve efficiency and the customer journey while supporting reporting and continuous

Qualifications

• Experience in a customer service or customer-facing role.
• Confident and friendly written and verbal communication.
• Strong problem-solving skills and ownership over work.
• Excellent attention to detail and high-quality service.
• Ability to stay organized in a fast-paced environment.

Responsibilities

• Act as key point of contact for customers, representing Energy Assets professionally and confidently.
• Resolving customer queries via phone and email, ensuring a smooth and positive experience.
• Managing complex or challenging situations with honesty, empathy, and sound judgement.
• Logging and tracking enquiries accurately, giving customers a clear single point of contact.
• Working closely with internal teams to ensure issues are escalated and resolved appropriately.
• Using our systems to maintain high standards of accuracy, communication, and workflow.
• Contributing ideas to improve efficiency, service quality, and the overall customer journey.
• Supporting reporting and analysis to help the business make informed decisions.
• Taking part in team meetings, training, and continuous improvement initiatives.

Skills

Customer service

Communication

Problem solving

Attention to detail

Organization

Teamwork

Job description

Energy Assets in Darwen is seeking a Customer Service Advisor to be the friendly first point of contact for our customers, including major energy suppliers and direct partners. You will help ensure every interaction reflects our high standards and trusted reputation.

In this role you’ll resolve queries by phone and email, log enquiries, work with internal teams to escalate issues, and look for ways to improve efficiency and the customer journey while supporting reporting and continuous